{"id":2909480,"url":"https://alion.io/job/waertsilae-service-coordinator","title":"Service Coordinator","company":{"id":93154,"name":"Wärtsilä","domain":"wartsila.com","url":"https://alion.io/company/wartsila-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":19,"ghost_share":0,"stale_share":0.053,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":31000,"period":"year","method":null,"sample_n":15479},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T09:12:38Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T22:57:16Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.\nWe want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?\nYour main responsibilities are\nCoordinates field service activities, ensuring efficient and effective deployment of services and resources to meet customer needs and operational demands.\nCoordinates and schedules field service operations, aligning team efforts with customer requirements and service standards.\nCollaborates with customers and other external stakeholders and acts as a point of contact for field service teams, facilitating communication and shared awareness between technicians, customers, and relevant internal and external stakeholders.\nMonitors field service activities to ensure compliance with safety protocols, service standards, and operational processes as well as customer policies, guidelines and regulations.\nCoordinates and assists for the resolution of technical and operational issues, providing support and guidance to field service personnel.\nTravels/visits different locations, shipyards and customers, etc. for site safety, job coordination, promotion of Wartsila services, creation of more job opportunities and orders, etc.\nCosts/man-hours' estimation, proactively supports service offer preparation.\nMonitors and controls service margin on work order, proactively initiates cost saving actions.\nContributes to continuous improvement initiatives by identifying and implementing enhancements to field service processes.\nPrepares FS work order for invoicing, debriefing, etc., maintains accurate records of field service activities, including resource allocation, service delivery timelines, and customer feedback, etc.\nContributes to teams' performance by coordinating field service activities on a broader area while ensuring quality and accuracy of work, with an impact on project-wide outcomes and stakeholder satisfaction.\nPossesses proficient technical and operational knowledge of field service, system tools and processes, advising others on carrying out procedures and tasks in field service.\nIdentifies and supports modifications to current systems and processes in field service, providing operational insights.\nCoordinates field service activities and collaborates actively across teams, organizing workloads to meet team targets. Develops a professional network across the company.\nChannels and shares information on internal/external needs, training relevant stakeholders on subject-related content within field service.\nYou will shine in this role when you have:\nStrong safety-first mind-set.\nTechnical background related to Marine Electrical & Automation/Mechanical Engineering with field service experience is preferred.\nGood communication/negotiation/coordination skills and customer understanding.\nGood organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.\nDemonstrable team working skills and the ability to adjust and re-plan in dynamic situations.\nStrong Cost awareness & effectiveness.\nLoyalty to the company, strong mental and stress tolerance, strong ability to delegate, follow directions and work under pressure.\nGood filing management, good reporting and analysing skills.\nFluent in oral and writing both Mandarin & English (CET4 or equivalent/above).\nBachelor's degree or above.\nDesired Behaviours:\nAchieving results\nMaking change happen\nDecisiveness and action orientation\nPlanning and target setting\nDeveloping self and others\nCommunication\nSituational and cultural sensitivity\nBusiness and Customer focus\nWhy you and us\nYou are valued - as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.\nYour growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities - so you can develop beyond your potential.\nYou get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.\nContact & next steps\nSubmit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.\nPlease apply by 03/11/2026 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone\nLast application date: 03/11/2026\nAt Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.\nPlease note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.\nThis is Wärtsilä\nWärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.","description_format":"text","description_chars":6074,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-20T09:12:38Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.755,"p_room":0.9,"age_days":9,"expected_fill_days":16,"reasons":["conf:6","velocity","win:mid","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/waertsilae-service-coordinator","json_url":"https://alion.io/job/waertsilae-service-coordinator.json","meta":{"generated_at":"2026-10-30T09:14:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93154},"rest":"https://alion.io/mcp/rest/get_company?id=93154"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaertsilae-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaertsilae-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaertsilae-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waertsilae-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaertsilae-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2909480}},{"tool":"search_jobs","arguments":{"company":"wartsila.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2909480},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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