{"id":1420688,"url":"https://alion.io/job/wafdbank-customer-service-representative-41","title":"Customer Service Representative","company":{"id":1811875,"name":"WaFd Bank","domain":"wafdbank.com","url":"https://alion.io/company/wafdbank","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":95,"open_postings":22,"ghost_share":0,"stale_share":0,"repost_share":0.682,"time_to_fill_p50_days":7,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Walla Walla, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T22:16:26Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T16:18:21Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":14},"description":"Min\nUSD $18.00/Hr.Max\nUSD $21.03/Hr.Job Summary\nWant to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR).\nWaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!\nConsider joining our team if you want:\nAn opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another\nTo start a professional career with Monday through Friday work hours and weekends off\nA career that provides opportunity for growth; promoting from within is our top priority\nA comprehensive benefits package.\nAs a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.\nWhat you will need to succeed:\nA smile and great attitude\nHighly developed sense of integrity and strong work ethic\nPersonable and outgoing; able to talk with clients and build rapport and relationships\nGreat attention to detail and providing accurate service\nTechnically savvy; able to use multiple computer systems and ability to adapt to change\nAdhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.\nReflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.\nQualifications\nEducation/Skills/Training:\nHigh school diploma or approved equivalent.\nBasic math skills, 10-key and keyboarding.\nProficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.\nWell-developed smart phone and digital channel skills.\nMust be organized and display excellent communication skills and a personable attitude.\nExperience:\nPrevious work in retail, consumer service delivery, or client relations.\nBenefits\nAt WaFd Bank you get all of these great benefits!\nPaid time off for vacation, sick days and holidays\nHealth insurance\nStock options\n401(k) plan\nPaid Parental Leave\nLife and AD&D insurance\nLong-term disability\nTuition Reimbursement\nEmployee assistance programs\nPre-tax health and dependent-care spending plans\nWaFd Bank Benefits Summary - Click here for more information\nEEO Statement\nWe are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375\nEEO Policy Statement - WaFd Bank\nKnow Your Rights: Workplace Discrimination is Illegal - click here for more information\nCalifornia Consumer Privacy Act 2026\nRequisition Post Information* : Posted Date\n8/11/2026","description_format":"text","description_chars":3901,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Business & SME Lending"],"lifecycle":[{"event":"open","at":"2026-09-28T22:16:26Z"},{"event":"close","at":"2026-09-29T03:31:07Z"},{"event":"reopen","at":"2026-10-02T20:30:41Z"},{"event":"close","at":"2026-10-10T08:43:14Z"},{"event":"reopen","at":"2026-10-11T14:33:26Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.32,"p_room":0.35,"age_days":14,"expected_fill_days":7,"reasons":["conf:3","repost:2","wave","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wafdbank-customer-service-representative-41","json_url":"https://alion.io/job/wafdbank-customer-service-representative-41.json","meta":{"generated_at":"2026-10-13T19:42:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30153,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1811875},"rest":"https://alion.io/mcp/rest/get_company?id=1811875"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwafdbank-customer-service-representative-41"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwafdbank-customer-service-representative-41"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwafdbank-customer-service-representative-41"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wafdbank-customer-service-representative-41\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwafdbank-customer-service-representative-41"}]}