{"id":3472150,"url":"https://alion.io/job/wagcol-customer-service-representative","title":"Customer Service Representative","company":{"id":4487098,"name":"Wagcol","domain":"wagcol.com","url":"https://alion.io/company/wagcol","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Accra, Ghana"],"countries":["GH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-28T00:00:00Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Customer Service Representative\n\nCompany: WAGCOL\nLocation: Accra, Ghana\nEmployment Type: Full-Time\n\n Latest Career Advice Warehouse Careers in Ghana: Skills and Entry Routes Oct 26, 2026 \n Customer Service Careers in Ghana: Skills and Interviews Oct 24, 2026 \n How to Become a Procurement Officer in Ghana Oct 23, 2026 \n Agriculture Jobs in Ghana: Careers in Agribusiness Oct 22, 2026 \n About WAGCOL\n\nWAGCOL is committed to delivering quality products and services while building strong, lasting relationships with its customers. The company recognises that excellent customer service plays a vital role in business growth, customer satisfaction, and long-term success.\n\nAs the company continues to strengthen its customer relationships and service delivery, WAGCOL seeks a friendly, proactive, and customer-focused Customer Service Representative to join its team in Accra.\n ✓ Supercharge Your Job Search Stand out to employers and get the most out of Jobs.com.gh. Complete these 4 quick steps: \n Register as a Candidate or sign in if you already have an account. \n Complete Your Profile Add your professional and contact details. \n Upload or Update Your CV Keep your latest CV ready for applications. \n Upgrade Your CV for Free Use our premium CV templates at no cost. \n\nJob Summary\n\nThe Customer Service Representative will serve as a key point of contact between WAGCOL and its customers. The successful candidate will respond to customer enquiries, resolve complaints, provide accurate product and service information, and support sales activities to enhance the overall customer experience.\n\nThis role requires excellent communication skills, a positive attitude, strong problem-solving abilities, and a genuine commitment to customer satisfaction. The ideal candidate will handle customer interactions professionally, identify opportunities to improve service delivery, and help strengthen customer loyalty.\n\nKey Responsibilities\n\n1. Customer Support and Enquiry Management\n\nRespond promptly and professionally to customer enquiries through telephone calls, emails, messaging platforms, and other approved communication channels.\n\nProvide accurate information about the company’s products, services, pricing, and relevant procedures.\n\nAssist customers with orders, service requests, product enquiries, and general concerns.\n\nListen actively to customers, understand their needs, and recommend appropriate solutions.\n\nFollow up on unresolved enquiries to ensure timely resolution and customer satisfaction.\n\nMaintain a courteous, helpful, and professional approach during every customer interaction.\n\n2. Complaint Resolution\n\nReceive, investigate, and resolve customer complaints in line with company policies and procedures.\n\nIdentify the root causes of recurring customer issues and recommend practical solutions.\n\nEscalate complex complaints to the appropriate departments or supervisors when necessary.\n\nCommunicate resolution steps clearly and keep customers informed of progress.\n\nMaintain accurate records of complaints, resolutions, and follow-up actions.\n\nHandle challenging customer interactions calmly while protecting the company’s reputation.\n\n3. Sales and Customer Relationship Management\n\nSupport sales activities by identifying customer needs and recommending suitable products or services.\n\nFollow up with prospective and existing customers to encourage enquiries, repeat purchases, and long-term relationships.\n\nIdentify opportunities to cross-sell or upsell relevant products and services where appropriate.\n\nMaintain positive relationships with customers through consistent communication and reliable service.\n\nSupport the sales team in meeting customer requirements and achieving business objectives.\n\nGather customer feedback and share useful insights with management to improve products and services.\n\n4. Documentation and Reporting\n\nMaintain accurate and up-to-date customer records using approved systems and databases.\n\nRecord customer enquiries, complaints, transactions, and follow-up activities.\n\nPrepare routine customer service reports and highlight recurring issues or service gaps.\n\nUse Microsoft Office applications and customer communication platforms to manage daily responsibilities efficiently.\n\nProtect confidential customer information and comply with company policies on data handling.\n\nSupport administrative activities that contribute to efficient customer service operations.\n\n5. Service Improvement and Team Collaboration\n\nWork closely with the sales, operations, and administrative teams to address customer needs.\n\nShare customer feedback and recommend improvements to service delivery.\n\nFollow established service standards, policies, and procedures.\n\nMeet agreed customer response times and service performance targets.\n\nStay informed about company products, services, and updates to provide accurate customer information.\n\nParticipate in team meetings, training sessions, and continuous improvement initiatives.\n\nRequirements and Qualifications\n\nAn HND, diploma, or bachelor’s degree in Business Administration or a related field.\n\nTwo to three years of sales experience, preferably in customer service, sales support, retail, or a client-facing role.\n\nStrong verbal and written communication skills.\n\nExcellent customer service, interpersonal, and relationship management skills.\n\nDemonstrated problem-solving abilities and the capacity to handle customer complaints professionally.\n\nProficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.\n\nFamiliarity with customer communication platforms, CRM systems, email, and telephone support tools.\n\nStrong organisational skills and attention to detail.\n\nAbility to manage multiple enquiries, prioritise tasks, and meet deadlines.\n\nA positive attitude, patience, empathy, and a strong commitment to customer satisfaction.\n\nAbility to work independently and collaborate effectively with colleagues.\n\nProfessional conduct, integrity, and the ability to handle confidential information responsibly.\n\nKey Competencies\n\nCustomer relationship management\n\nEffective communication and active listening\n\nComplaint handling and conflict resolution\n\nSales support and customer retention\n\nProblem-solving and decision-making\n\nTime management and organisation\n\nDigital communication and record-keeping\n\nTeamwork and collaboration\n\nProfessionalism and attention to detail\n\nKey Performance Indicators (KPIs)\n\nPerformance in this role will be assessed using the following indicators:\n\nCustomer satisfaction: Deliver positive customer experiences and maintain strong customer relationships.\n\nResponse time: Respond to customer enquiries promptly and efficiently.\n\nComplaint resolution: Resolve customer concerns accurately and within agreed timelines.\n\nCustomer retention: Support repeat business and strengthen customer loyalty.\n\nService quality: Maintain professional communication and accurate customer records.\n\nSales support: Contribute to sales opportunities and customer engagement.\n\nTeam collaboration: Coordinate effectively with internal departments to resolve customer issues.\n\nWhat WAGCOL Offers\n\nThe opportunity to contribute to a customer-focused organisation.\n\nA professional working environment that encourages teamwork and continuous improvement.\n\nOpportunities to develop customer service, communication, and sales skills.\n\nExposure to customer relationship management practices and business operations.\n\nThe opportunity to make a meaningful contribution to customer satisfaction and business growth.\n\nHow to Apply\n\nApply online by clicking the application button\n\nApplication Deadline: 6 November 2026\n\n RelatedSHARE with someone special: Explore more opportunities: Browse customer service representative jobs, admin jobs in Ghana, or job vacancies in Accra.","description_format":"text","description_chars":7789,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ghana","iso":"GH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T17:25:15Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring 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