{"id":995306,"url":"https://alion.io/job/wakapi-l3-technical-support-engineer","title":"L3 Technical Support Engineer","company":{"id":696333,"name":"Wakapi","domain":"wakapi.com","url":"https://alion.io/company/wakapi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-15T15:54:58Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-30T06:10:59Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"The Role: \n\nWe are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data transfers.\nResponsibilities: \n\nUsing client applications and tools, and adapt to client processes.\n\nUnderstanding large scale architecture and communicate with different responsible parties.\n\nResearching and identifying solutions to software/hardware issues.\n\nDiagnosing and troubleshooting technical issues including.\n\nConnecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.\n\nFilling xml templates to send cache requests.\n\nTracking computer system issues through to resolution, within agreed time limits.\n\nProperly escalating unresolved issues to appropriate internal teams (e.g. software teams).\n\nReferring to internal database or external resources to provide accurate tech solutions.\n\nEnsuring all issues are properly logged.\n\nPrioritizing and managing several open issues at one time.\n\nFollowing up with clients to ensure their IT systems are fully functional after troubleshooting.\n\nPreparing accurate and timely reports.\n\nDocumenting technical knowledge in the form of notes and manuals.\n\nMaintaining jovial relationships with clients.\n\nRequirements:\nBS degree in Information Technology, Computer Science or relevant field.\n\nUnderstanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…).\n\nUnderstanding of Environment Variables.\n\nScripting in Shell is required.\n\nScripting in Perl is desired.\n\nUnderstanding of rsync and SSH keys.\n\nIntermediate JavaScript for batch workflows (Just file operations).\n\nExcellent verbal and written English communication skills.\n\nIMPORTANT\nWednesday to Friday: 9:00 PM to 6:00 AM Lebanon time → 3:00 PM to 12:00 AM Argentina time.\nWeekend: 3:00 PM to 12:00 AM Lebanon time → 9:00 AM to 6:00 PM Argentina time.\nMonday and Tuesday OFF.\n C - BD - 15092026\nWakapi Web","description_format":"text","description_chars":2153,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-17T07:04:35Z"}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.672,"p_room":0.75,"age_days":15,"expected_fill_days":21,"reasons":["conf:23","velocity","win:late"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/wakapi-l3-technical-support-engineer","json_url":"https://alion.io/job/wakapi-l3-technical-support-engineer.json","meta":{"generated_at":"2026-10-01T10:17:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1350,"day_limit":5000,"remaining_today":3650,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}