{"id":3344648,"url":"https://alion.io/job/walden-robotics-senior-it-engineer","title":"Senior IT Engineer","company":{"id":2012297,"name":"Walden Robotics","domain":"waldenrobotics.com","url":"https://alion.io/company/waldenrobotics","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":95,"open_postings":35,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":174000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Configuration Management","optional":false},{"name":"Crowdstrike","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Hyper-V","optional":false},{"name":"IAM","optional":false},{"name":"ISO 27001","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Okta","optional":false},{"name":"osquery","optional":false},{"name":"PowerShell","optional":false},{"name":"Proxmox VE","optional":false},{"name":"Python","optional":false},{"name":"SOC 2","optional":false},{"name":"Terraform","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-10-26T03:45:28Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T11:41:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"At Walden Robotics, we envision a world where general-purpose robots dramatically improve the quality of life for all people-supporting us at home, at work, in factories, on farms, and beyond. To accomplish this, we are building a team of exceptional professionals who combine world-class technical skills with creative vision, grounded in humility and collaboration.\nCambridge, MA (on-site) · Full-time\nAt Walden Robotics, we envision a world where general-purpose robots dramatically improve the quality of life for all people-supporting us at home, at work, in factories, on farms, and beyond. To accomplish this, we are building a team of exceptional professionals who combine world-class technical skills with creative vision, grounded in humility and collaboration.\nPosition summary\nWe're hiring a Senior IT Engineer to own the systems that run Walden's corporate IT: identity, endpoints, the infrastructure underneath them, and the helpdesk as a service. You report to a hands-on Head of IT & Infrastructure. You are one of three IT employees, alongside a Corporate Security Engineer, with contractor partners who handle Tier 1 support, field work and specialist projects.\nThis is an engineering and ownership role first. Contracted Tier 1 technicians work the queue using playbooks and escalation paths you design. You handle the escalations that need an engineer and fix root causes so they don't come back. Most of your time goes into building and running platforms. You'll move our fleet from JumpCloud to Fleet, run Okta and access reviews, keep our virtualization and storage healthy, and turn new-hire setup and new-site stand-up into repeatable kits.\nYou'll succeed if engineers building robots never think about IT, auditors can see our controls working, and each new hire, device or site takes less hands-on effort than the last. You'll be the visible face of IT in Cambridge.\nWhat you'll own\n1. Identity and access. Run Okta and Google Workspace as production platforms.\nAdminister SSO and SCIM, and automate joiner-mover-leaver so access follows HR data, not tickets.\nRun periodic access reviews and produce the evidence our SOC 2 controls rely on, with the Corporate Security Engineer.\nOwn onboarding and offboarding end to end. Every hire is ready on day one, and every leaver loses access on schedule.\n2. Endpoint platform. Own device management for our macOS, Linux and Windows fleet, plus mobile.\nLead the migration from JumpCloud to Fleet. Then own MDM policy, zero-touch provisioning, patching and compliance reporting.\nMake sure every device is enrolled, encrypted and running CrowdStrike before it reaches a user.\nDrive down the hands-on technician time it takes to deploy a machine, and measure it.\n3. Infrastructure operations. Run the on-prem infrastructure day to day.\nOperate our Proxmox virtualization and Ceph storage.\nOperate the Cisco Meraki switching and wireless estate and 802.1X network access, and direct field technicians for hands-on work, partnering with the Head of IT on network design and the Corporate Security Engineer on firewall policy.\nWrite the runbooks and monitoring that let someone else operate a system at 4 a.m. Nothing you build is done until it's documented, monitored and has a named owner.\nPartner with our resilience engineer so the systems you run have tested backups and recovery targets.\n4. Helpdesk as a service. Own support as a product. Enable Tier 1 to deliver it.\nSet the service levels, escalation paths and quality bar in Jira Service Management, and hold our Tier 1 partner to them.\nWrite the playbooks that let a new Tier 1 technician be productive in their first week.\nHandle escalations that need an engineer, and fix the cause rather than the symptom. Personal queue work is expected to stay under about 20% of your week.\nReport on queue health, ticket trends and user satisfaction, and fix the top drivers upstream.\nPlan the user side of platform changes: rollout communications, short training, and self-service guides so changes don't become tickets.\n5. Systems of record and SaaS. Keep the data IT runs on accurate.\nOwn the CMDB and asset lifecycle: procurement, inventory, refresh and secure disposal.\nAdminister Box and other SaaS tenants. Bring new tools behind SSO with sensible defaults, including AI tools.\n6. Scale and delivery. Make growth easy for IT.\nBuild a remote-site kit covering network, identity, devices and support, so a new site can be stood up from a checklist.\nAutomate repetitive work with scripts, APIs and infrastructure-as-code, and use AI tools where they help.\nRun IT's biweekly roadmap review, and deliver projects the Head of IT hands you, including contractor-delivered projects.\nPlan work with the Head of IT, and direct and review contractors working on your platforms.\nIn your first year\nEvery new hire has a working machine and access on day one. That's the floor, not the goal.\nEvery device is enrolled in Fleet and compliant, and hands-on deployment time is measurably lower than the baseline.\nA new Tier 1 technician is productive in their first week from your playbooks alone.\nA new remote site has been stood up from the standard kit.\nAccess reviews and device compliance produce audit evidence without anyone chasing it.\nWhat you bring\nRequired\n5+ years in corporate IT or systems engineering (8+ without a degree). At least 3 of those years as the accountable owner of production platforms, not only a user of them.\nProduction admin of an identity provider (Okta preferred): SSO, SCIM provisioning, lifecycle automation and access reviews.\nProduction ownership of an MDM platform across macOS and at least one of Linux or Windows: zero-touch provisioning, patching and compliance policy. Ideally including a migration you led.\nHands-on operation of virtualization and storage in production (Proxmox, VMware or Hyper-V; Ceph, SAN or NAS), including upgrades and recovering from a failure.\nExperience directing an MSP, contractors or a Tier 1 team against service levels and documentation you wrote.\nAutomation in Python, Bash or PowerShell against vendor APIs. You can show us something you automated and what it saved.\nEnough enterprise networking to operate and troubleshoot it: VLANs, DHCP/DNS, Wi-Fi, 802.1X, VPN or zero-trust access.\nClear writing. Your runbooks work for someone else, and you explain trade-offs plainly to engineers and non-technical staff alike.\nPreferred\nFleet or osquery, JumpCloud, or Jamf, including a migration between MDMs.\nCisco Meraki, and Tailscale or another WireGuard-based access tool.\nJira Service Management and a CMDB. Google Workspace and Box admin.\nInfrastructure-as-code or configuration management (Terraform, Ansible or similar).\nOperating controls in a SOC 2 or ISO 27001 environment. Vanta or a similar platform.\nSupporting Linux-heavy engineering teams (robotics, embedded, ML or similar).\nBasic AWS IAM and account hygiene.\nUsing AI tools (Claude, ChatGPT) to speed up your own work, and helping others adopt them safely.\nEarly-stage or growth-stage startup experience.\nLogistics\nLocation: On-site at our Cambridge, MA office. This role is not remote.\nTravel: Up to about 15%: our Boston office, the San Francisco office, and new remote sites as they open.\nHours: Business hours, plus planned maintenance windows. You're the escalation point for incidents on the platforms you own. We'll formalize an on-call rotation as the team grows.\nPhysical: Able to lift 40 lbs and work in network closets, IDFs, server racks and lab spaces.\nBackground check: Standard pre-employment check.\nWalden Robotics offers a competitive total compensation program, including salary, annual cash bonus, company equity, company-subsidized insurance programs, 401(k) with company match, flexible PTO, daily lunch, and other benefits. The pay ranges noted on our posts are for salary only.\nWalden Robotics offers a competitive total compensation program, including salary, annual cash bonus, company equity, company-subsidized insurance programs, 401(k) with company match, flexible PTO, daily lunch, and other benefits. The pay ranges noted on our posts are for salary only.\nWalden Robotics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .\nWalden Robotics participates in E-Verify. If you receive an offer of employment from Walden, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Walden Robotics.","description_format":"text","description_chars":9211,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Humanoid Robots"],"lifecycle":[{"event":"open","at":"2026-10-27T16:48:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":307500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":80,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/walden-robotics-senior-it-engineer","json_url":"https://alion.io/job/walden-robotics-senior-it-engineer.json","meta":{"generated_at":"2026-10-28T12:38:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":2670,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2012297},"rest":"https://alion.io/mcp/rest/get_company?id=2012297"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwalden-robotics-senior-it-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwalden-robotics-senior-it-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwalden-robotics-senior-it-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/walden-robotics-senior-it-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwalden-robotics-senior-it-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3344648}},{"tool":"search_jobs","arguments":{"company":"waldenrobotics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3344648},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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