{"id":2093603,"url":"https://alion.io/job/walker-advertising-california-client-services-representative","title":"California Client Services Representative","company":{"id":689576,"name":"Walker Advertising","domain":"walkeradvertising.com","url":"https://alion.io/company/walkeradvertising","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":209},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:17:25Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-15T07:34:25Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Us\n\nSince 1984, Walker Advertising has bridged the gap between a law firm's need to grow and an underserved community's need for trustworthy legal services. Our teams lead with empathy and without ego to serve others through integrity and trust. We dare to think differently and work to consistently raise the bar, creating a workplace environment based on respect.\nWe believe that our employees are not just numbers; they are people. People with families and lives outside of work. We understand that a career is just one piece of the puzzle that makes people successful, happy individuals. That's why as we grow our teams, we focus on the whole person.\nAbout the role\nAs a Sales Support, Client Service Representative, you will be the first point of contact for Walker Advertising clients. In this role you will work closely with the sales team and you will be responsible for onboarding and maintaining new and existing clients. Candidate must be forward thinking, proactive and able to multitask in a fast-paced environment.\nResponsibilities:\nNew client onboarding. Communicate expectations, processes and procedures regarding products.\nCoordinate with client and accounting to ensure seamless billing transactions. \nAct as the first point of contact for sales team and clients seeking help with products. \nProvide troubleshooting and technical assistance to clients.\nAnticipate the client needs, communicate next steps as well as solutions. \nKey resource to ensure clients successfully engage with the products and realize the full potential of investment. \nOwning the Client Relations Experience by being proactive with the client touch points and handling any concerns and inquiries.\nLiaison between Sale team and clients. Ensuring support on both sides. \nClient maintenance, collect, manage and execute all contracts for new and existing clients.\nCollect and process payments for new and existing contracts. \nUpdate day to day activity in Salesforce. \nMaintain, produce and distribute internal reports as requested and scheduled. \nMaintaining a positive, empathetic and professional attitude toward customers always. \nResponding promptly to customer inquiries. \nAcknowledging and resolving client complaints. \nKeeping records of client interactions, transactions, comments and complaints. \nProviding feedback on the efficiency of the customer service process. \nEnsure customer satisfaction and provide professional customer support. \nActively manage features and dependencies in and across products. \nRequirements:\nAbility to prepare reports. \nStrong Excel skills.\nHigh School Diploma or general education degree, or four or more years related experience or training. \nExcellent verbal and written communication skills. \nGood time management and organizational skills.\nAbility to work in a team environment. \nOutstanding sales skills. \nProficient in MS Suite.\nExperience using and managing Salesforce.\nMust live in California\nCompany benefits/perks:\nThree Weeks Paid Time Off\nTwelve Weeks of Guaranteed Paid Parental Leave\nInsurance - Medical, Dental, Vision, etc.\n401(k) Retirement Savings Plan\nWellness Initiatives/Employee Assistance Program\nRewards and Recognition\nCareer Development Opportunities\nSalary Range:\nStarting at $25/hour plus 5% annual bonus\nAI Disclaimer & Accommodations\nWe may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans.\nIf you require reasonable accommodations during the application process or have questions about our hiring process, please contact .","description_format":"text","description_chars":3707,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-08T15:54:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":35,"reasons":["conf:2","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/walker-advertising-california-client-services-representative","json_url":"https://alion.io/job/walker-advertising-california-client-services-representative.json","meta":{"generated_at":"2026-10-15T08:52:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689576},"rest":"https://alion.io/mcp/rest/get_company?id=689576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwalker-advertising-california-client-services-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwalker-advertising-california-client-services-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwalker-advertising-california-client-services-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/walker-advertising-california-client-services-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwalker-advertising-california-client-services-representative"}]}