{"id":3387402,"url":"https://alion.io/job/walker-smith-account-manager","title":"Account Manager","company":{"id":4423671,"name":"Walker Smith","domain":"walkersmith.co.nz","url":"https://alion.io/company/walkersmith","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T08:20:47Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T12:16:43Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Account Manager\nOwn a customer portfolio, build lasting relationships and work closely with franchisees to deliver consistent service quality across Auckland.\nJoin an award-winning leader in integrated facilities services\nTake ownership of customer relationships, retention and service quality\nWork with great people in a supportive team that feels like family\nAbout the Company\nWe are delighted to be partnering with a New Zealand integrated facilities services provider, operating through an award-winning franchise model with a strong focus on customer service and quality assurance.\nThe business supports customers through local service delivery, bringing together operations, client relationship and franchise support teams to maintain consistent standards. Reliable cleaning services and lasting customer relationships are central to its approach, with Account Managers playing an important part in ensuring customers feel supported and see the value of their facilities partner.\nAbout the Role\nThe Account Manager will take ownership of a customer portfolio across three connected areas: account management, quality assurance and franchisee support. You'll understand what each customer needs, communicate those expectations clearly to franchisees and ensure service standards are consistently met.\nThrough regular customer contact and site visits, you'll identify concerns early, agree practical improvements and follow through until issues are resolved. You'll also recognise changing customer needs and opportunities to provide additional services where relevant.\nThis is a hands-on role, balancing an average of 20 site visits per week with customer follow-ups, franchisee support and administration. Success will be measured by strong customer retention, consistent service quality and your ability to manage the portfolio proactively.\nWhat You'll Do\nBuild trusted customer relationships through regular, meaningful contact, understanding priorities and addressing concerns before they escalate.\nComplete detailed site assessments, agree corrective actions and follow through to ensure improvements are sustained.\nCoach and support franchisees, clearly communicating customer expectations and addressing performance gaps constructively.\nTake ownership of complaints and service issues, coordinating support and keeping customers informed through to resolution.\nPlan site visits, follow-ups and administration efficiently, maintaining clear oversight of outstanding actions.\nUnderstand customers' changing needs, reinforce the value of the service and identify relevant opportunities to provide additional support.\nAbout You\nAccount Management Experience: You've managed a busy customer portfolio and taken responsibility for retaining customers. You can demonstrate how you've protected or recovered a customer relationship. Commercial cleaning or facilities experience would be a bonus.\nCommunication & Relationships: You build rapport with different personalities and adapt your approach to customers and franchisees. You're comfortable having difficult conversations while maintaining trust and keeping relationships constructive.\nQuality & Follow-through: You have a strong eye for detail and the confidence to address service gaps. You take ownership of issues and stay involved until agreed improvements have been delivered.\nCommercial Understanding: You're interested in what matters to each customer and can communicate the value of a reliable service. You recognise when additional services could meet a customer's needs and strengthen the relationship.\nOrganisation & Initiative: You plan your week carefully, balance competing priorities and keep track of commitments. You work independently, act without being chased and do what you say you will.\nWhat's in it for you?\nYou'll be joining a passionate, experienced and hardworking team that takes pride in delivering reliable, consistent services. The culture is compassionate, people-focused and supportive, with a strong sense of belonging and care for both clients and colleagues.\nYou'll have ownership of your portfolio and the opportunity to make a visible difference to customer relationships, franchisee performance and service quality.\nApply now or contact Jessica Walker from Walker Smith for a confidential conversation.\n\n021 240 0284","description_format":"text","description_chars":4341,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T08:20:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/walker-smith-account-manager","json_url":"https://alion.io/job/walker-smith-account-manager.json","meta":{"generated_at":"2026-11-04T15:32:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23769,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423671},"rest":"https://alion.io/mcp/rest/get_company?id=4423671"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwalker-smith-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwalker-smith-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwalker-smith-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/walker-smith-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwalker-smith-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3387402}},{"tool":"search_jobs","arguments":{"company":"walkersmith.co.nz","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3387402},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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