{"id":771262,"url":"https://alion.io/job/walkeradvertising-contact-center-agent","title":"Contact Center Agent","company":{"id":689576,"name":"Walker Advertising","domain":"walkeradvertising.com","url":"https://alion.io/company/walkeradvertising","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-07-24T20:42:03Z","employer_posted_date":"2026-07-24","last_verified_at":"2026-10-21T15:23:30Z","board_verified":false,"closed_at":"2026-10-21T15:23:30Z","days_open":88,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":88},"description":"About Walker Advertising\nSince 1984, Walker Advertising has bridged the gap between a law firm's need to grow and an underserved community's need for trustworthy legal services. Our teams lead with empathy and without ego to serve others through integrity and trust. We dare to think differently and work to consistently raise the bar, creating a workplace environment based on respect.\nWe believe that our employees are not just numbers; they are people. People with families and lives outside of work. We understand that a career is just one piece of the puzzle that makes people successful, happy individuals. That's why as we grow our teams, we focus on the whole person.\n About The Role\nAs a Contact Center Agent,you’llbe the first point of contact for individuals seeking legalassistance.You'llengage with consumers through inbound and outbound calls, chat, and text, helping connect them with theappropriate legalservices. This role requires excellent communication skills, empathy, and the ability to thrive in a fast-paced, goal-driven environment. As part of our full-time hourly team,you'llplay a key role in resolving inquiries while ensuringa high levelof customer satisfaction and upholding our standards of excellence.\nWhat You'll Do\nDeliver exceptional customer service through effective phone, chat, and text communication. \nUse active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers.\nHandle customerconcerns, andprovideappropriate solutionsand alternatives within the time limits. \nMaintain a professional and customer-oriented demeanor to provide a positive caller experience. \nAccurately input and update customer information. \nMeet or exceed performance metrics, including response times and customer satisfaction benchmarks. \nEfficiently prioritize and manage time to navigate high call volumes whilemaintainingquality standards. \nCollaborate with the team to ensure seamless operations and uphold Contact Center procedures. \nQualifications\nPreviouscollections, customer service,insidesales, or telemarketing experience preferred. \nProven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer facing roles. \nExceptional customer service skills with strong oral and written communication abilities. \nMotivated self-starter with a strong ability tothrive inincentive-driven, goal-oriented environments. \nProficiencyin problem-solving, multitasking, and prioritizing tasks in a time-sensitive environment. \nInterpersonal skills to effectively handle customer interactions in a calm, clear, and professional manner. \nAccess toreliableinternet connection and necessary computer equipment for job duties. \nTyping speed of at least 35 words per minute with accuracy. \nA customer-oriented mindset and a strong commitment to continuous improvement. \nMust be able to work full-time and be available on both weekend days.\nBenefits/Perks\n3 Weeks Paid Time Off \n12 Weeks of Paid Parental Leave \nComprehensive Insurance Coverage (Medical, Dental, Vision, etc.) \n401(k) Retirement Savings Plan \nWellness Initiatives/Employee Assistance Program \nRewards and Recognition Programs \nCareer Development Opportunities \nCompetitive compensation with bonus opportunities based on performance and conversions \nPay Range\nStarting at $16.25/hour + potential bi-weeklybonus (Remote - United States)\nAI Disclaimer & Accommodations\nWe may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans.\nIf you require reasonable accommodations during the application process or have questions about our hiring process, please contact .","description_format":"text","description_chars":3880,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-11T21:41:40Z"},{"event":"close","at":"2026-10-21T15:23:30Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/walkeradvertising-contact-center-agent","json_url":"https://alion.io/job/walkeradvertising-contact-center-agent.json","meta":{"generated_at":"2026-10-23T01:16:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2138,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689576},"rest":"https://alion.io/mcp/rest/get_company?id=689576"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwalkeradvertising-contact-center-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwalkeradvertising-contact-center-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwalkeradvertising-contact-center-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/walkeradvertising-contact-center-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwalkeradvertising-contact-center-agent"}]}