{"id":2560505,"url":"https://alion.io/job/walkme-technical-architect-ii","title":"Technical Architect II","company":{"id":6948,"name":"WalkMe","domain":"walkme.com","url":"https://alion.io/company/walkme","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":19,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":173,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States","Austin, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":127000,"currency":"USD","period":"year","gross":null,"usd_annual":127000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2025-07-09T15:45:14Z","employer_posted_date":"2025-07-09","last_verified_at":"2026-10-15T00:15:22Z","board_verified":true,"closed_at":null,"days_open":462,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":462},"description":"WalkMe’s Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power of WalkMe. As a Technical Architect at WalkMe, your responsibility will be to advise and establish WalkMe's infrastructure-deployment, integration, and solution delivery-in several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success with WalkMe.\nWhat You'll Own\nLead new customer onboarding, ensuring technical readiness for product deployment and network configuration.\nProvide expert guidance on software deployment best practices to optimize system performance and reliability.\nEngage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.\nServe as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.\nCollaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of WalkMe.\nDrive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.\nAct as a liaison and focal point between customers, WalkMe’s Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.\nParticipate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.\nWhat You Need to Succeed\nStrong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities.\nStrong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time.\nAbility to solve open-ended problems in unstructured environments.\nIntermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources.\nExperience building applications with JavaScript and APIs.\nExperience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth.\n4-year degree with a technology focus in IT, software development, or a STEM-related field or equivalent experience.\nExperience in the Digital Adoption space is preferred.\nWhat Sets Us Apart\nAt WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.\nHybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.\nSupportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.\nProfessional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.\nStay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July-because your well-being matters all year long.\nWalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.\nWalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.\nWalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.\nRobust Retirement Contributions: Ask HR about the specific offerings for your region!\nSAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.","description_format":"text","description_chars":4444,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Hybrid work","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Workflow & Process Automation (RPA, BPM)","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-14T20:29:55Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.487,"p_room":0.28,"age_days":462,"expected_fill_days":173,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-15T03:51:56Z"},"pay":{"stated_usd_annual":127000,"is_top_pay":false},"html_url":"https://alion.io/job/walkme-technical-architect-ii","json_url":"https://alion.io/job/walkme-technical-architect-ii.json","meta":{"generated_at":"2026-10-15T03:51:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5458,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6948},"rest":"https://alion.io/mcp/rest/get_company?id=6948"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwalkme-technical-architect-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwalkme-technical-architect-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwalkme-technical-architect-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/walkme-technical-architect-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwalkme-technical-architect-ii"}]}