{"id":1364027,"url":"https://alion.io/job/walkover-technical-support-executive","title":"Technical Support Executive","company":{"id":1791346,"name":"Walkover","domain":"walkover.in","url":"https://alion.io/company/walkover","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-27T13:35:56Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-09-28T07:01:27Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Responsibilities\nWorking in the team of Technical Support Associates and performing well.\nResearch and identify solutions to software and Saas Product queries.\nDiagnose and troubleshoot technical issues, including account setup and network configuration and onboarding.\nAsk customers targeted questions to quickly understand the root of the problem.\nTalk clients through a series of actions, either via phone, email, meet or chat, until they’ve solved a technical/non-technical query.\nProperly escalate unresolved issues to appropriate internal teams (e.g. software developers).\nProvide support to client for product & API related queries.\nAnalysation of the Bug in product based on customer concern.\nEnsure all issues are properly logged.\nPrioritize and manage several open queries at one time.\nPrepare accurate and timely reports for yourself and team.\nDocument technical knowledge in the form of notes and manuals.\nMaintain jovial relationships with clients.\nUtilize AI tools for quicker troubleshooting, automation, summarization, and process efficiency.\nQualifications\n1-2 years of proven experience in the field of technical support.\nAbility to diagnose and troubleshoot basic technical queries.\nExcellent problem-solving and communication skills.\nAbility to provide step-by-step technical help, both written and verbal.\nUnderstanding of how API works.\nHands-on experience with AI tools (e.g., AI chatbots, AI troubleshooting assistants, automation tools, or AI-based documentation assistants).\nWillingness to work in rotational shifts.\nBenefits\nFlexible Work hours.\nFlat Organization Structure.\nContribute to the growth of the product.","description_format":"text","description_chars":1642,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T01:11:39Z"}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.372,"p_room":0.28,"age_days":62,"expected_fill_days":30,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/walkover-technical-support-executive","json_url":"https://alion.io/job/walkover-technical-support-executive.json","meta":{"generated_at":"2026-09-29T03:35:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3322,"day_limit":5000,"remaining_today":1678,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}