{"id":3493108,"url":"https://alion.io/job/wallenius-wilhelmsen-customer-care-supervisor-2","title":"Customer Care Supervisor","company":{"id":1954134,"name":"Wallenius Wilhelmsen","domain":"walleniuswilhelmsen.com","url":"https://alion.io/company/walleniuswilhelmsen","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aguascalientes, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-05T04:09:45Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"¡Estamos buscando un Customer Care Supervisor para unirse a nuestro equipo! VACANTE TEMPORAL / por Maternidad\n¿Tienes experiencia en logística automotriz, manufactura o cadena de suministro y te apasiona brindar un servicio excepcional al cliente? Esta es tu oportunidad de formar parte de una empresa líder en logística automotriz.\nResponsabilidades principales:\n Planificar y coordinar envíos domésticos.\nDar seguimiento y atención a la red nacional de distribuidores Nissan en México.\nCoordinar solicitudes de servicio y soporte a las operaciones logísticas.\nMonitorear indicadores de desempeño (KPIs).\nDar seguimiento a entregas, atención a flotillas y validación de domicilios.\nProgramar envíos a distribuidores y asegurar el cumplimiento de los niveles de servicio.\nBuscamos profesionales con:\n Licenciatura en Administración de Empresas, Ingeniería Industrial o carrera afín. Titulado\nMínimo 1 año de experiencia en posiciones similares dentro de la industria automotriz, manufactura o logística.\nConocimientos en Kaizen, Just In Time (JIT), metodologías 5S, Power BI y Microsoft Office.\nInglés básico-intermedio.\nCompetencias clave:\n Liderazgo.\nComunicación efectiva.\nEnfoque en resultados.\nSolución de problemas.\nTrabajo en equipo.\nAdaptabilidad e innovación.\nAlto sentido de responsabilidad.\nSi buscas un nuevo reto profesional donde puedas desarrollar tu liderazgo y contribuir a la excelencia operativa de una de las cadenas logísticas más importantes del sector automotriz, queremos conocerte.\nWho We Are\nAt Wallenius Wilhelmsen, you'll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Together, we help move vehicles, equipment, and goods around the world through innovative and sustainable solutions. Our ambition is to lead the way in transforming shipping and logistics.\nOur success is built on our people. Rooted in a strong safety culture and guided by our values - We Care, We Challenge, We Commit - we create an environment where people can grow, contribute, and perform at their best. As a global company listed on the Oslo Stock Exchange, we offer international opportunities within a collaborative and values-driven culture.\nOur Commitment to Equal Opportunities and an Inclusive Workplace\nAt Wallenius Wilhelmsen, our people are fundamental to our success. We believe in the power of bringing people together and value the unique experiences, skills, and perspectives every individual brings. These differences strengthen our ability to support our customers, drive innovation, and succeed as a global organisation. 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