{"id":3459821,"url":"https://alion.io/job/wallester-client-success-manager-team-lead","title":"Client Success Manager Team Lead","company":{"id":56183,"name":"Wallester","domain":"wallester.com","url":"https://alion.io/company/wallester","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tallinn, Estonia"],"countries":["EE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":false},{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-29T13:28:19Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T11:20:11Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nWallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.\nKey Responsibilities\nThe Client Success Manager Team Lead leads and develops the CRM team, ensuring strong client relationships and a consistent client experience across the company’s payment and card solutions. The role combines client management expertise with responsibility for team performance, operational coordination, and process improvement. The Team Lead sets priorities, monitors KPIs, supports team development, and handles escalated client matters.\nWorking closely with other departments, they ensure effective client servicing, support retention and growth, and maintain alignment with internal procedures and applicable compliance requirements. The Team Lead reports to and works closely with the Head of the department, providing updates on team performance, supporting departmental priorities, and taking on additional responsibilities as needed. Together, they identify and implement improvements to processes, team development, and overall department performance.\nLead, mentor, and support the CRM team, including performance evaluation and conflict resolution\nConduct regular 1:1 meetings and team-wide syncs to ensure alignment and progress\nPlan and assign team goals, monitor KPIs, and ensure timely task execution\nAnalyze client data and team performance metrics to identify trends and improvement areas\nOwn the recruitment, onboarding, and training process for new team members\nCollaborate with cross-functional teams (e.g., Operations, Finance, Legal, IT) to streamline client servicing processes\nEnsure internal procedures are documented, maintained, and followed\nHandle escalated client issues and manage sensitive communication when needed\nMonitor compliance in client communication and internal workflows\nOversee the processing and approval of high-priority operational tasks\nRepresent the CRM team in management and cross-department meetings\nInitiate and drive improvements in client management tools and workflows\nEnsure effective case handling via internal systems (task boards, admin panels, etc.)\nMaintain team scheduling, including backup coverage planning\nSupport financial tasks like reporting, bonus calculation, and payroll inputs for the team\nAnd other tasks related to the job\nRequirements\nThree to five years of experience in a similar team leadership role within B2B fintech, payments, card issuing, banking, financial services, or a closely related technology business.\nProven experience managing and developing client-facing teams, including coaching, delegation, performance reviews, workload planning, and supporting colleagues across locations.\nA strong background in managing business client portfolios, building long-term relationships, and identifying opportunities for retention, product adoption, and commercial growth.\nA practical understanding of payment and card products, client onboarding, and operational workflows, with the ability to learn Wallester’s platform and internal systems quickly. Familiarity with API-based products is an advantage.\nWorking knowledge of KYC/AML and due diligence processes, with sound judgment when balancing client needs, commercial priorities, compliance requirements, and approval responsibilities.\nConfidence using CRM platforms such as Pipedrive, task management tools such as ClickUp, and internal admin panels or comparable systems. Experience with collaboration tools such as Slack and Google Workspace or Microsoft 365.\nStrong Microsoft Excel or Google Sheets skills, including analysing portfolio data, tracking KPIs, identifying trends, and preparing accurate, structured reports for the Head of the department.\nExcellent communication and stakeholder management skills, including explaining complex issues clearly, handling sensitive client conversations, and coordinating with AML, Compliance, Operations, Product, and IT.\nThe ability to manage a high volume of information, prioritise competing requests, and remain calm and effective under pressure in a fast-moving environment.\nA strong sense of responsibility for both personal and team results, with a solution-focused approach: resolve issues, support the team, and then address root causes rather than assign blame.\nA reliable, diligent, and hands-on working style, with consistent follow-through, attention to detail, and a willingness to help colleagues and take on additional responsibilities when needed.\nProactive identification and timely escalation of risks, delays, and resource constraints, supported by clear context and proposed next steps. Openness to feedback and a commitment to improving team processes.\nProfessional proficiency in English and Russian, both written and spoken. Additional languages are an advantage.\nAvailability to work from the Estonia office and collaborate with colleagues in France, with occasional business travel as required.\nWe offer\nCompetitive salary\nCareer opportunities\nMedical Insurance upon the completion of the probationary period\nSupportive and caring Leadership\nA modern office in the center of Tallinn\nA chance to work as part of a highly motivated and talented team\nReferral program\nStebby\nCompany Events\nFree parking\nLearn more about our privacy policy.","description_format":"text","description_chars":5901,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Company events","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-29T13:28:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":59,"reasons":["conf:3","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/wallester-client-success-manager-team-lead","json_url":"https://alion.io/job/wallester-client-success-manager-team-lead.json","meta":{"generated_at":"2026-10-30T15:09:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2868,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":56183},"rest":"https://alion.io/mcp/rest/get_company?id=56183"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwallester-client-success-manager-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwallester-client-success-manager-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwallester-client-success-manager-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wallester-client-success-manager-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwallester-client-success-manager-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3459821}},{"tool":"search_jobs","arguments":{"company":"wallester.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3459821},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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