{"id":1124250,"url":"https://alion.io/job/walmart-can-gerant-du-service-a-la-clientele-8","title":"(CAN) Gérant du service à la clientèle","company":{"id":236,"name":"Walmart","domain":"walmart.com","url":"https://alion.io/company/walmart","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":348,"ghost_share":0,"stale_share":0.066,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Sherbrooke, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T20:25:02Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T16:24:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Summary...\nWorking as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.What you'll do...\nWHAT YOU'LL DO\nSafety, Security, and Emergency Readiness\nEnsures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.\nCustomer and Associate Support\nHandles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.\nFront End Coverage and Operations\nMonitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.\nAssociate Training and Development\nTrains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.\nTransaction Oversight and Compliance\nOversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.\nEAS and Loss Prevention Support\nEnsures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.\nCash Management and Register Controls\nPrepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.\nPromote Company Programs and Initiatives\nOversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.\nFlexibility (Availability/Work Schedule)\nBe open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service. POTENTIAL CHALLENGES IN THIS ROLE High Task Volume in a Fast-Paced Environment\nManages overnight hours effectively and planning accordingly to stay energized and focused.\nEffectively manages work hours and plans ahead to maintain energy and focus throughout the shift.\nHandles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time. Physical Demands\nPerforms physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.\nPerforms repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards. WHY YOU'LL ENJOY WORKING HERE Energetic, Fast-Paced Environment Thrive in a dynamic setting where every day brings something new. Appreciation for Your Efforts Your contributions are recognized and valued. Career Growth Opportunities Build your skills and advance your career with us. Meaningful Impact Take pride in helping customers save money and live better.\nThe minimum rate of pay for this position starts from $19.55.\n\nLe taux horaire minimum pour ce poste débute à 19.55.ㅤ\nMinimum Qualifications...\nOutlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.\nAge - 16 or olderPreferred Qualifications...\nOutlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.\nWalmart will accommodate the disability-related needs of applicants and associates as required by law.\nPrimary Location…\n940 13E AV N, SHERBROOKE, QC J1E 3J7, CanadaAre you currently a Walmart associate?\nPlease login to your Workday account and use the Find Jobs report to apply for this job.\nFind Jobs\n\nㅤ\nImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.","description_format":"text","description_chars":4926,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-22T20:25:02Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":3,"reasons":["conf:1","wave","velocity","win:early","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/walmart-can-gerant-du-service-a-la-clientele-8","json_url":"https://alion.io/job/walmart-can-gerant-du-service-a-la-clientele-8.json","meta":{"generated_at":"2026-09-23T21:47:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}