{"id":3957295,"url":"https://alion.io/job/walmart-senior-director-content-strategy","title":"Senior Director, Content Strategy","company":{"id":236,"name":"Walmart","domain":"walmart.com","url":"https://alion.io/company/walmart","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":349,"ghost_share":0,"stale_share":0.117,"repost_share":0.003,"time_to_fill_p50_days":5,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Bruno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM Guardrails","optional":false},{"name":"Multimodal AI","optional":false}],"status":"live","first_seen_at":"2026-11-09T09:27:04Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T22:54:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Position Summary...\nWhat you'll do...\nWalmart is seeking a Senior Director of Content Design to lead how clear, useful, and compelling content comes to life across our global customer, associate, and enterprise experiences.\nThis leader will bring deep expertise in content strategy and content design-from UX writing, information architecture, and voice and tone to end-to-end content planning-while evolving the discipline for the AI era.\nYou will shape how content and interactions are designed, governed, generated, and delivered across established and emerging experiences, including conversational, multimodal, and AI-powered interfaces.\nWhat you’ll do\nSet the global vision and strategy for content design across Walmart’s brands, markets, and digital experiences, balancing consistency with local needs.\nLead content design for conversational, agentic, and generative experiences, including how AI experiences communicate, express uncertainty, recover from errors, and keep people in control.\nPartner with Design, Product, and Engineering to shape how content and interactions come together across text, voice, visual, and dynamically generated interfaces.\nEstablish voice and tone standards, content systems, and governance that enable teams and AI-enabled systems to create cohesive, accessible, and on-brand experiences.\nDefine quality standards and evaluation practices for content and generated experiences, including clarity, usefulness, factual grounding, accessibility, and trust.\nAdvance AI-enabled ways of working across research, exploration, prototyping, production, and evaluation, while maintaining strong human judgment and craft.\nBuild and lead a high-performing content design organization, developing talent and partnering across the enterprise to evolve the discipline\nWhat you’ll bring\nSignificant experience leading content design or content strategy across multiple brands, markets, and digital experiences.\nDeep expertise in content design craft, including plain language, information architecture, interaction design, voice and tone, accessibility, and content systems.\nExperience building content standards, reusable patterns, and governance that scale globally while supporting local needs.\nExperience shaping conversational, AI-enabled, or adaptive experiences, with a strong point of view on how AI is changing content design and product experiences.\nWorking knowledge of how instructions, context, trusted content sources, and model behavior influence generated experiences, and the ability to partner effectively with technical teams.\nExperience using research, testing, and evaluation to improve content quality, accessibility, trust, and user outcomes.\nStrong people leadership and the ability to influence senior leaders and cross-functional partners across a complex organization.\nPortfolio expectations\nYour portfolio should demonstrate how you think strategically and systematically about content. Please include examples that show:\nContent strategies and flows that shaped an end-to-end customer, associate, or enterprise experience.\nContent systems you built or scaled, including voice and tone, reusable patterns, governance, and how teams applied them.\nConversational, AI-enabled, multimodal, or generative experiences you helped shape, including the problem, your role, key decisions, and what you learned.\nHow you have used AI in content design or established instructions, evaluation criteria, or guardrails to support content quality and trust.\nHow you have led teams, influenced partners, or evolved ways of working to improve content design outcomes.\nRelevant prototypes and exploratory work are welcome. For AI-related examples, please describe your individual contribution and how you partnered with others.\nAt Walmart, content is central to how people understand, navigate, and connect with our experiences. This leader will strengthen the core discipline of content design while helping define how it evolves in an AI-powered future.\nㅤ\nㅤ\nㅤ\nㅤ\n\nMinimum Qualifications...\nOutlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.\nOption 1: Bachelor's degree in media and content creation, design, communications, or related area and 7 years’ experience in content creation, knowledge management, UX content design, or related area. Option 2: 9 years' experience in content creation, knowledge management, UX content design, or related area.4 years' supervisory experience.\nPreferred Qualifications...\nOutlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.\nContent creation, knowledge management, UX content design or related area, Content creation or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a content design area, Master's degree in Media and Content Creation, Design, Communications, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...\n850 Cherry Ave, San Bruno, CA 94066-3031, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. 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