{"id":1325944,"url":"https://alion.io/job/walmart-usa-senior-manager-technology-operations","title":"(USA) Senior Manager, Technology Operations","company":{"id":236,"name":"Walmart","domain":"walmart.com","url":"https://alion.io/company/walmart","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":323,"ghost_share":0,"stale_share":0.099,"repost_share":0.003,"time_to_fill_p50_days":6,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Finance","role_family":"Finance","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bentonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":157000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":561},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-21T07:57:09Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Position Summary...\nWhat you'll do...\nRole summary:As the Sr. Manager, Experience, you will define and deliver best-in-class cross-border customer and seller experiences by working backwards from their needs. You will identify and address friction points across the end-to-end journey-from discovery and checkout to delivery, returns, customer care, fraud prevention, and seller enablement-to improve conversion, trust, satisfaction, and retention. Partnering across Product, Engineering, Operations, and Business teams, you will lead strategic initiatives that simplify complex experiences, improve transparency, and scale consistent cross-border capabilities. This role requires strong customer obsession, analytical thinking, and experience designing seamless eCommerce experiences across international markets.\nAbout the team:\nThe Walmart US eCommerce Cross-Border team drives the development and scaling of technology and operational capabilities supporting international commerce. This team excels in program and financial management, stakeholder engagement, and aligning technology initiatives with strategic goals. Collaborating across functions, members monitor progress, mitigate risks, and enhance operational efficiency. Focused on clear communication, problem-solving, and data-driven decisions, the team advances scalable technology operations that consistently improve customer experiences and business outcomes, contributing to Walmart’s commitment to delivering value and operational excellence.\nWhat you'll do:\nLead planning and execution of large-scale initiatives focused on customer and seller experience, aligned with business objectives and international expansion.\nPartner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver scalable experience solutions.\nOwn end-to-end customer and seller experience across cross-border journeys, including customer care, fraud, escalations, and seller support.\nUse data and customer insights to identify friction points, prioritize improvements, and measure experience health.\nDrive cross-functional resolution of operational issues and ensure experience capabilities are scalable, compliant, and launch-ready across new markets.\nWhat you'll bring:\nStrong experience leading customer and seller experience initiatives in eCommerce, marketplace, or international business environments.\nProven ability to partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver complex, cross-functional technology programs.\nDeep understanding of customer behavior, seller journeys, and the operational drivers of trust, satisfaction, adoption, and retention.\nExperience leveraging customer feedback, operational metrics, and data to identify friction points, prioritize improvements, and measure business impact.\nExcellent stakeholder management, communication, and leadership skills with a track record of influencing decisions and driving scalable customer and seller experience improvements across multiple markets.\nAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.\nYou will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.\nFor information about PTO, see https://one.walmart.com/notices.\nLive Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. \nEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. \nFor information about benefits and eligibility, see One.Walmart.\nThe annual salary range for this position is $90,000.00 - $180,000.00\nAdditional compensation includes annual or quarterly performance bonuses.\nAdditional compensation for certain positions may also include : \n- Stock\nㅤ\nㅤ\nㅤ\nㅤ\n\nMinimum Qualifications...\nOutlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.\nOption 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.Preferred Qualifications...\nOutlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.\nMaster’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...\n1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. 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