{"id":3288847,"url":"https://alion.io/job/walpolebank-business-applications-support-supervisor","title":"Business Applications Support Supervisor","company":{"id":2108856,"name":"walpolebank","domain":"walpolebank.com","url":"https://alion.io/company/walpolebank","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Laconia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T19:28:28Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T09:53:46Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Company: NHMB\nTitle: Business Applications Support Supervisor\nLocation: Hybrid, based out of the Laconia, NH branch\nPosition Details: Full Time, Monday - Friday, 8:00AM - 5:00PM\nFLSA: Non-exempt, Non-Management Staff Technicians\nSalary: Negotiable based on level of experience between $30.00 - $40.00 per hour\nKeep the technology behind great banking running smoothly. As our Business Applications Support Supervisor, you’ll lead a talented support team and serve as a go-to technical partner across the bank. Reporting to the VP of Business Applications, you’ll guide day-to-day team activities while helping support, administer, and upgrade key platforms, including our Outlink core environment, third-party applications, ATMs, and digital banking. If you thrive on solving technical challenges, enjoy developing people, and want your work to make a real difference for customers and colleagues, we’d love to meet you.\nWhy You’ll Love Working Here\nIn addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally. Benefits include medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.\nWhat You’ll Do\nSupervise, coach, and assign work to Business Applications staff, identifying development opportunities that support continuous improvement\nDeliver high-quality support to internal and external customers, monitoring helpdesk tickets and calls to ensure timely resolution\nSupport, administer, and upgrade the Outlink environment and associated products, third-party applications, and other business systems\nOversee user access profiles for core, third-party, digital/telephone banking, ATM network portal, and other business applications\nHelp manage the ATM program by monitoring for outages or service interruptions, driving resolution, and tracking availability\nServe as the technical liaison between business units and application vendors\nCoordinate application changes, upgrades, and patches, partnering with IT Network support on interfaces and communications\nFacilitate meetings to review vendor enhancements and gather user enhancement requests\nServe as backup administrator for document imaging, file transfer, and core support systems\nParticipate in disaster recovery planning and testing\nStay current on industry standards and new developments, making recommendations to leadership\nWhat We’re Looking For\n5+ years of bank systems and/or application experience\nStrong knowledge of retail and electronic banking operations\nExperience with ATM, internet banking, and debit card operations preferred\nSystems and applications administration experience; billing and performance tracking skills a plus\nAssociate’s degree in Business Information Systems, Application Programming, or a related field preferred\nStrong written and verbal communication skills\nAbility to manage shifting priorities and meet deadlines\nProven problem-solving skills and the ability to build consensus across teams\nProficiency in Microsoft Office applications\nWhy Join Us\nWe build genuine partnerships through exceptional service and a culture grounded in teamwork, integrity, and excellence. As a community-focused organization, we are proud to make a meaningful difference in the communities we serve.\nBring your leadership and technical expertise to an organization where your ideas, contributions, and impact are valued.\nWe are an Equal Opportunity Employer. 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