{"id":2023203,"url":"https://alion.io/job/walter-learning-customer-care-manager-fh","title":"Customer Care Manager F/H","company":{"id":2584751,"name":"Walter Learning","domain":"walter-learning.com","url":"https://alion.io/company/walter-learning","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marseille, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":31000,"max":40000,"currency":"EUR","period":"year","gross":null,"usd_annual":45011},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-07T09:53:05Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T08:44:42Z","board_verified":false,"closed_at":"2026-10-20T08:44:42Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Rejoignez Walter Learning, une entreprise innovante dans le domaine de la formation. En tant que Customer Care Manager, vous serez au cœur de l'expérience d'apprentissage, en assurant la coordination entre les apprenants, les formateurs, les certificateurs et les équipes internes. Vous serez responsable de la certification, de la coordination pédagogique, de l'animation des formateurs et de la relation client. Vous bénéficierez d'un contrat à durée indéterminée, d'une politique de promotion interne et d'un accès illimité à notre catalogue de formations.\nMissions\nAccompagner les apprenants dans le passage de leur certification, piloter les actions de relance et suivre les taux de passage.\nPlanifier les sessions de formation, assurer la cohérence entre les temps synchrones et asynchrones, et évaluer la qualité des parties synchrones et asynchrones.\nAssurer la satisfaction des apprenants pendant et après leur formation, participer à la fidélisation des apprenants via un accompagnement personnalisé.\nProfil recherché\nExcellentes compétences organisationnelles et relationnelles.\nAisance avec les outils numériques de formation (LMS, outils de visioconférence, forums, etc.).\nAutonomie, rigueur, esprit d’équipe.\nVous aimez atteindre vos objectifs et vous mesurer chaque mois à des indicateurs concrets\nSens du résultat et appétence commerciale : vous savez identifier une opportunité et la transformer en action\n\nPourquoi nous rejoindre ?\nNous avons une politique concrète de promotion interne et un parcours de carrière défini pour les équipes commerciales. Rejoindre ce projet, c’est avoir l’opportunité de progresser professionnellement, en relevant des défis toujours plus grands et variés : évolution vers un autre processus de vente, du management, un autre département, un autre pays…\nVous bénéficiez de la politique de rémunération des Sales et vous percevez des primes mensuelles en pus de votre rémunération fixe.\nNous proposons des CDI de 35 heures du lundi au vendredi et nous engageons à favoriser l’équilibre de vie pro-perso de nos collaborateurs. \nWalter Learning est présent dans plusieurs grands centres urbains, dans des bureaux modernes et toujours très bien localisés ;\nPour la grande majorité des postes, il est possible de choisir son lieu de travail entre les différents bureaux de Walter Learning. Il est également possible de changer de lieu de travail définitivement ou ponctuellement ;\nNous proposons à tous nos collaborateurs d’accéder en illimité à l’ensemble de notre catalogue de formations.\nPage carrière https://walter-learning.com/career\nWebsite https://walter-learning.com/","description_format":"text","description_chars":2620,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:24:27Z"},{"event":"close","at":"2026-10-20T08:44:42Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":45011,"is_top_pay":false},"html_url":"https://alion.io/job/walter-learning-customer-care-manager-fh","json_url":"https://alion.io/job/walter-learning-customer-care-manager-fh.json","meta":{"generated_at":"2026-10-20T18:10:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2584751},"rest":"https://alion.io/mcp/rest/get_company?id=2584751"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwalter-learning-customer-care-manager-fh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwalter-learning-customer-care-manager-fh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwalter-learning-customer-care-manager-fh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/walter-learning-customer-care-manager-fh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwalter-learning-customer-care-manager-fh"}]}