{"id":2287755,"url":"https://alion.io/job/wamesit-lanes-venue-store-manager","title":"Venue Store Manager","company":{"id":2348927,"name":"Wamesit Lanes","domain":"wamesitlanes.com","url":"https://alion.io/company/wamesitlanes","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Framingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T14:57:05Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-23T01:52:58Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Venue Manager - Escapology Framingham\nFull-Time | Quarterly Bonus Potential\nReady to Lead the Adventure?\nEscapology Framingham is looking for a hands-on Venue Manager who can lead a team, solve problems, and create unforgettable guest experiences.\nThis is definitely not a sit-behind-a-desk job. One minute you may be coaching an employee or organizing a private event; the next, you could be greeting guests, serving a drink, resetting a room, fixing a prop, or helping a team escape with seconds to spare.\nIf you enjoy fast-paced hospitality, love a good challenge, and know how to keep a team motivated, you may be the missing piece!\nYour Mission\nLead the Team and Run the Venue\nTake ownership of daily operations, including guest service, staffing, safety, cleanliness, sales, and overall venue performance.\nOpen and close the venue independently while following security, cash-handling, and safety procedures.\nSchedule and lead a team of approximately 10-15 employees.\nKeep every shift covered-and jump in when a qualified replacement cannot be found.\nRecruit, interview, and hire new team members with support from Human Resources and the Area Manager.\nTrain new hires and make sure they are ready to confidently run their own games.\nCoach, motivate, and develop employees through regular feedback and follow-up.\nCelebrate great work and address performance or conduct concerns promptly and fairly.\nReview timecards and time-off requests accurately and on time.\nMonitor labor and adjust staffing based on business needs.\nAttend weekly manager meetings and follow through on action items.\nKeep the team updated on policies, promotions, training, room changes, and operational priorities.\nMaintain required training and alcohol-service compliance records.\nTrack sales, guest counts, comps, gift certificates, waste, overtime, product costs, repairs, and other key results.\nCreate an Experience Worth Talking About\nWelcome guests, complete check-in, deliver pre-game instructions, game master rooms, and celebrate their escape-or near escape!\nUse Escapology’s M3 software to monitor games and deliver perfectly timed hints and clues.\nReset rooms accurately and efficiently so the next adventure is ready to begin.\nCreate an upbeat, fast-paced, and fun atmosphere for guests and coworkers.\nTurn guest concerns into positive experiences and escalate serious issues when needed.\nManage venue emails, phone calls, reservations, donations, event payments, and catering arrangements.\nBook and oversee private events, making sure every detail is covered.\nMonitor and respond to online reviews while encouraging the team to collect guest feedback.\nDrive sales by promoting additional games, replay opportunities, beverages, merchandise, and events.\nMix and serve alcoholic and nonalcoholic beverages in accordance with company policies and applicable laws.\nRepresent Escapology at community events and help spread the word about upcoming adventures.\nKeep the Mystery Running\nKeep the venue and every game room at 100% Escapology franchise standards.\nMaintain inventory of beverages, merchandise, event supplies, cleaning products, and other venue essentials.\nPurchase approved supplies while staying within budget.\nKeep the venue clean, safe, secure, and ready for guests.\nMaintain the repair list and tackle routine maintenance and basic prop or puzzle repairs.\nTroubleshoot technical issues before they become game-ending mysteries.\nEscalate advanced repairs, IT problems, safety concerns, and unresolved issues to the appropriate team.\nPerform other duties as assigned-because in an escape room, unexpected challenges are part of the adventure!\nThe Rewards You’ll Unlock\nAs a full-time Venue Manager, you’ll be eligible for a competitive benefits package that includes:\nMedical, dental, and vision insurance\n401(k) with company match \nCompany-paid life insurance\nShort-term and long-term disability coverage\nVacation plan\nQuarterly bonus potential\nBenefits are subject to eligibility requirements and applicable plan terms.\nEscapology Team Perks\nEscape Room Adventures\nEnjoy 50% off an escape room for a full group of friends or family once per month.\nReceive 20% off Escapology merchandise, including shirts, sweatshirts, tanks, and more.\nAccess thousands of discounts on travel, entertainment, shopping, and more through Tickets at Work.\nExtra Perks Through Our Wamesit Lanes Partnership\nReceive 20% off one entree when dining at Wamesit Lanes.\nEnjoy free bowling and shoe rental for up to six people when lanes are available.\nFree use of golf simulator use for up to four players.\nEnjoy free non-redemption arcade play.\nReady to take the lead and help guests escape the ordinary? Apply today and become part of the Escapology adventure!\nQualifications\nTo perform this role effectively, an individual must possess the following qualifications:\nConfident in public speaking and group interactions.\nCapable of multitasking and managing high-pressure situations.\nProactive and able to complete tasks independently.\nStrong teamwork skills.\nGood oral & written communication skills.\nProficient in project management and organization.\nAble to deal with problems involving a few concrete variables in standardized situations.\nAble to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.\nMust have reliable transportation. \nMust be at least 21 years old.\nMust be able to work a flexible schedule including days, nights, weekends, and holidays.\nEmployment is subject to successfully completing a Background Check and/or CORI Screening.\nEducation/Experience\nHigh school diploma or equivalent.\nAssociate or bachelor’s degree preferred.\nTIPS certification required; training may be provided.\nWork Environment & Physical Demands\nThis is a fast-paced environment with a moderate noise level. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to ten pounds. The employee must have good close and distance vision and the ability to focus between the two.\nThis position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.\nOther essential functions and marginal duties may be assigned, deleted, or changed as business necessitates.\nEscapology North East Inc, Escapology of Merrimack Valley Inc, Escapology of Waltham LLC, and Escapology of Braintree LLC are equal opportunity employers and do not discriminate on the basis of race, color, religion, national origin, ancestry, sex (including pregnancy and related conditions), sexual orientation, gender identity or expression, age, disability, genetic information, military or veteran status, or any other protected characteristic under applicable federal, Massachusetts, or local law.\nWe are committed to providing a workplace free of discrimination and retaliation.","description_format":"text","description_chars":7250,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":10,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Venues","Hobbies & Leisure"],"lifecycle":[{"event":"open","at":"2026-10-11T14:57:05Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":10,"expected_fill_days":23,"reasons":["conf:6","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/wamesit-lanes-venue-store-manager","json_url":"https://alion.io/job/wamesit-lanes-venue-store-manager.json","meta":{"generated_at":"2026-10-23T05:15:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8659,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2348927},"rest":"https://alion.io/mcp/rest/get_company?id=2348927"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwamesit-lanes-venue-store-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwamesit-lanes-venue-store-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwamesit-lanes-venue-store-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wamesit-lanes-venue-store-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwamesit-lanes-venue-store-manager"}]}