{"id":3098511,"url":"https://alion.io/job/wanstor-1st-line-it-support-engineer","title":"1st Line IT Support Engineer","company":{"id":688551,"name":"Wanstor","domain":"wanstor.com","url":"https://alion.io/company/wanstor","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moreton in Marsh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":40135},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T12:44:16Z","employer_posted_date":null,"last_verified_at":"2026-10-22T12:44:16Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"5 days on site in Moreton-on-Marsh, GL56. \nYou must be within a reasonable commuting distance and have your own vehicle in order to apply. \nWanstor is a multi SDI award winning, future proofed IT managed service provider. Join our dynamic team as a IT Support Engineer providing a blend of onsite and remote support to our prestigious client based in the scenic Cotswolds countryside.\nIn this role, you'll take ownership of all requests, guiding them to successful completion while delivering best-in-class customer service. You will be an exception team player and collaborator. You will enjoy challenge and pace in a high exposure environment, giving you the opportunity to continually learn and progress.\nWhat You'll Do\nAct as a key escalation point for all IT related issues\nOwn incidents, service requests and changes through to resolution, ensuring clear communication with customers throughout\nSupport and maintain Microsoft 365 environments, including Exchange Online, identity, and access management\nTroubleshoot mail flow, authentication (MFA), and connectivity issues across hybrid/cloud environments\nManage users, devices and policies across Active Directory and Entra ID\nDeploy and support end-user devices using Intune, Autopilot and MDM solutions\nDiagnose and resolve network issues across LAN, WAN and Wi-Fi environments (VPN, routing, switching)\nMonitor and maintain customer environments, including backups and infrastructure health\nProduce clear documentation for fixes, changes and deployments\nExperience Required\nSolid troubleshooting skills across Windows environments and Microsoft 365\nExperience with: Exchange Online / mail flow, Active Directory & Entra ID and Intune / Autopilot / MDM\nGood understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)\nExperience supporting endpoints (Windows 10/11) and user environments\nExposure to backup technologies and restore processes\nFamiliarity with virtual environments (e.g. VMware or Hyper-V)\nUnderstanding of ITIL principles (incident, change, problem management)\nAwareness of security best practices (e.g. Cyber Essentials)","description_format":"text","description_chars":2103,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)","Cloud Consulting & 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