{"id":4246272,"url":"https://alion.io/job/wanstor-2nd-line-support-engineer-2","title":"2nd line Support Engineer","company":{"id":688551,"name":"Wanstor","domain":"wanstor.com","url":"https://alion.io/company/wanstor","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T12:45:33Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T01:03:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Hello and welcome to Wanstor!\nWe’ve been delivering innovative, award-winning IT solutions for over 22 years, and we’re still growing. Our team of passionate professionals thrives on solving complex challenges and creating real impact for our customers. Whether is managed services, infrastructure, or security, our work is grounded in strong partnerships and outstanding results. If you’re looking for a place where your skills are nurtured, your voice is heard, and your development is a priority, you’ll feel right at home here!\nWe are looking for a 2nd Line Support Engineer to join our Not-for-Profit team. This is a hands-on role where you’ll act as a key escalation point, working across a broad range of technologies to resolve complex issues, support live environments, and contribute to the successful delivery of projects.\nYou’ll be joining a team that prides itself on quality, pace and ownership, working closely with both internal teams and customers to deliver real outcomes.\nWhat You'll Do\nAct as a key escalation point for Service Desk, resolving more complex 2nd line issues \nOwn incidents, service requests and changes through to resolution, ensuring clear communication with customers throughout\nSupport and maintain Microsoft 365 environments, including Exchange Online, identity, and access management\nTroubleshoot mail flow, authentication (MFA), and connectivity issues across hybrid/cloud environments\nManage users, devices and policies across Active Directory and Entra ID\nDeploy and support end-user devices using Intune, Autopilot and MDM solutions\nDiagnose and resolve network issues across LAN, WAN and Wi-Fi environments (VPN, routing, switching)\nMonitor and maintain customer environments, including backups and infrastructure health\nCarry out restores and support disaster recovery scenarios when required\nContribute to customer projects such as migrations, upgrades and new site setups\nWork closely with 3rd line and project teams to deliver changes and improvements\nProduce clear documentation for fixes, changes and deployments\nWhat You'll Need\nExperience in a 2nd line (or strong 1st line stepping up) role within an MSP or fast-paced support environment\nSolid troubleshooting skills across Windows environments and Microsoft 365\nExperience with:Exchange Online / mail flow\nActive Directory & Entra ID\nIntune / Autopilot / MDM\n\nGood understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)\nExperience supporting endpoints (Windows 10/11) and user environments\nExposure to backup technologies and restore processes\nFamiliarity with virtual environments (e.g. VMware or Hyper-V)\nUnderstanding of ITIL principles (incident, change, problem management)\nAwareness of security best practices (e.g. Cyber Essentials)\nWhat You'll Love\n Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.\n Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.\n Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.\n Team Spirit: Join a friendly team and engage in various social events organised throughout the year.","description_format":"text","description_chars":3196,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous 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