# Internal IT Support Engineer

As part of Wanstor’s Internal IT team, you'll be based at our London Bridge office and act as the first point of contact for all technology-related support queries from our employees. You’ll be responsible for ensuring internal IT requests are handled efficiently and with excellent customer service, maintaining smooth operations across our systems and devices. This is a hands-on role where you’ll troubleshoot, support, and contribute to the continual improvement of internal IT services. Beyond day-to-day support, this role offers exposure to a wide range of enterprise tools and the opportunity to get involved in project work, including patching, threat mitigation, and system upgrades - a great step for anyone looking to deepen their technical skills in a real-world environment. Key Responsibilities Act as the first point of contact for all internal IT queries, incidents and service requests from colleagues across the business. Log, prioritise and resolve tickets in line with agreed SLAs, escalating to senior team members or external providers where appropriate. Provide hands-on support for end-user devices (primarily Windows laptops and desktops), including setup, troubleshooting a

- **Id**: 4276840
- **Url**: <https://alion.io/job/wanstor-internal-it-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: London, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T19:13:58Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-13T19:13:58Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 3630
- **Description truncated**: no
- **Benefits**: Annual leave, Continuous learning
- **Relocation offered**: no
- **Industries**: Managed Security, Managed IT Services (MSP), Cloud Consulting & Migration

## Company

- **Id**: 688551
- **Name**: Wanstor
- **Domain**: wanstor.com
- **Url**: <https://alion.io/company/wanstor>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Pinpoint

## Technologies

- **Active Directory** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **OneDrive** — Optional: no
- **Outlook** — Optional: no
- **SharePoint** — Optional: no
- **TCP/IP** — Optional: no
- **VPN** — Optional: no
- **Wi-Fi** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-13T19:13:58Z

## Visa

- Country: GB; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Licensed UK visa sponsor (Skilled Worker); Route: Skilled Worker

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 17
- **Reasons**: conf:0, win:early
- **Computed at**: 2026-11-13T20:09:33Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.