{"id":4338527,"url":"https://alion.io/job/warchild-crm-platform-specialist-cluster","title":"CRM Platform Specialist (Cluster)","company":{"id":694595,"name":"Warchild","domain":"warchild.net","url":"https://alion.io/company/warchild","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Agile","optional":true},{"name":"Waterfall","optional":true}],"status":"live","first_seen_at":"2026-11-12T14:19:22Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-15T16:37:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Your mission\nThe Platform Specialist (CRM) plays a key operational and strategic role in ensuring the availability, reliability, security, and ongoing improvement of War Child Alliance’s Salesforce platform as a business-critical global service. The role is responsible for the administration, delivery, maintenance, and optimization of the Salesforce environment, ensuring the platform remains stable, secure, scalable, and aligned with evolving organizational needs. This includes hands-on administration, configuration, implementation, release management, access control, integrations, incident resolution, documentation, and continuous service improvement.\nIn addition to Salesforce, the role provides technical administration and service ownership for a portfolio of smaller SaaS applications used across the organization, applying the same structured and service-led approach. The position ensures these systems are effectively governed, supported, maintained, and continuously improved, while also strengthening the integration and alignment between business applications, workflows, and data flows across the organization.\nWorking within War Child Alliance’s wider enterprise systems landscape, including Salesforce, Unit4 Business World, and other cloud-based tools, the Application Platform Lead (CRM) ensures that business-critical platforms operate as a stable and integrated ecosystem. The role works closely with business stakeholders, suppliers, and internal IT colleagues to ensure that Salesforce and related SaaS platforms are implemented in a scalable and supportable way, operated as managed services, and enhanced over time to meet changing operational and organizational needs.\nThe role is ideally to be staffed in within a Country Office, in line with War Child Alliance’s wider strategy to increasingly co-locate global resources closer to program and operational delivery. Embedding Salesforce platform administration within a Country Office environment will help strengthen adoption of the Salesforce platform by ensuring closer alignment between the global solution and operational realities in country programs. This will also provide greater insight into how the platform can be better configured, deployed, and supported to meet both global and country-level needs.\nWhat you will do:\nOwn and lead the end-to-end administration, delivery, support, and continuous improvement of the Salesforce platform as a business-critical service. The Salesforce platform includes multiple instances of Salesforce Cloud and multiple third-party applications integrations. \nDrive and deliver implementation and enhancement cycles, including requirements gathering, solution design, configuration, testing, deployment, and release management. \nTranslate and priorities business requirements into scalable, secure, and sustainable Salesforce and SaaS solutions aligned with organizational needs. \nAdminister and optimize the Salesforce environment, including user management, roles, permissions, workflows, automation, data models, and platform configuration. \nOwn and manage ITIL service management processes for the platform, including incidents, service requests, problems, changes, releases, and escalation pathways. \nMonitor and proactively improve system performance, reliability, service levels, and user experience through root cause analysis, KPI tracking, and issue prevention. \nLead continuous improvement by identifying process enhancements, automation opportunities, and roadmap priorities across Salesforce and supporting SaaS applications. \nEnsure accountability for system integration, data flows, data integrity, and alignment across Salesforce, Unit4, and other connected business systems. \nProvide ownership and oversight of user support, adoption, documentation, training, and resolution of recurring issues through sustainable solutions. \nCoordinate and manage internal stakeholders, vendors, and implementation partners to ensure timely delivery, alignment of expectations, and accountability for outcomes.\nROLE-SPECIFIC OR CONTEXT RESPONSIBILITIES\nMaintain and safeguard core applications, ensuring system performance, stability, and effective alignment with user and business needs. \nSafeguard and maintain data accuracy, consistency, and application logic across integrated systems, ensuring alignment with business processes and controls. \nCoordinate and support application testing, system upgrades, and change deployments, including documentation updates and user readiness activities. \nDeliver first- and second-line support for core applications, resolving incidents and liaising with vendors where required to ensure timely resolution. \nCollaborate with IT colleagues to maintain system interfaces and ensure seamless data exchange between applications and external platforms. \nProvide and maintain user training, guidance, and support materials, including manuals, FAQs, and system documentation in collaboration with process owners. \nIdentify and propose system and process improvements, supporting implementation of enhancements aligned with organizational priorities. \nEstablish and monitor user access and authorization structures, ensuring compliance with internal controls, security requirements, and safeguarding standards. \nParticipate in cross-functional and multidisciplinary teams focused on improving digital workflows, systems integration, and organizational processes. \nUphold and embed War Child safeguarding and data protection principles in all application administration, support, and system management activities. \nMaintain and operate ITIL-aligned change, release, and service management processes across supported applications and platforms. \nEvaluate and support adoption of new system features and application capabilities where they improve efficiency, usability, or service delivery. \nYour profile\nKNOWLEDGE, SKILLS, EXPERIENCE Education HBO+ (Bachelor’s level or higher applied education) working and thinking level in IT, Computer Science, Information Systems, or a related field. \nRelevant certifications in Salesforce Administration and Platform Management are highly desirable. \nCertifications in ITIL, Agile, or service management frameworks are an advantage. \nExperience\nMinimum 3 years of hands on experience in Salesforce administration, configuration, and implementation. \nStrong experience with Salesforce configuration, including roles, profiles, permission sets, flows, automation, and data models. \nProven experience managing systems as operational services, including ownership of reliability, performance, and support. \nExperience with ITIL-based service management practices, including incident, problem, change, and release management. \nExperience with release management processes, structured deployments, and controlled system changes. \nExperience administering and supporting SaaS platforms and cloud-based business applications. \nExperience supporting or managing system integrations and data flows between applications. \nExperience working with external vendors, implementation partners, and service providers. \nExperience working in multi-system environments, ideally including enterprise platforms such as Salesforce and ERP systems. \nExperience in NGO, humanitarian, or international development organisations is an advantage. \nFamiliarity with Agile and/or Waterfall delivery methodologies. \nStrong experience in stakeholder engagement and translating business needs into technical solutions. \nStrong communication experience across technical and non-technical stakeholders in multi-location environments.\nLanguages English, mandatory \nDutch, French, Spanish or Arabic, desirable. \n (Technical) Knowledge Strong knowledge of Salesforce administration and configuration, including automation, data structures, and user management. \nStrong understanding of service management (ITIL) principles and operational IT service delivery. \nKnowledge of SaaS platform administration and lifecycle management. \nUnderstanding of system integrations, APIs, and data exchange principles. \nUnderstanding of data management, data quality, and governance principles. \nKnowledge of release and change management processes. \nUnderstanding of cloud-based application environments and enterprise systems ecosystems. \nFamiliarity with Agile and Waterfall methodologies. \nAwareness of information security, access control, and data protection principles. \nExperience with support and ticketing systems for incident and service management.\nWhat we offer\n Location : We work with global teams with team members being based in different locations. War Child currently operates in: Afghanistan, the Central African Republic, Colombia, DR Congo, Jordan, Lebanon, the occupied Palestinian territory, South Sudan, Syria, Uganda, Ukraine (soon to be registered), and Yemen. Preference is given to applicants who reside and have valid working permits. War Child does not offer relocation.\nType of Contract : Local contract with salary and secondary labour conditions based on the in-country salary scale, local T&C's will apply.\nWhy You Should Apply\nMeaningful Impact : Contribute directly to improving the lives of children and families affected by conflict through quality education and long-term, sustainable change.\nProfessional Growth: Join a dynamic organisation that values learning, innovation, and professional development, with opportunities for capacity building and growth through the role and War Child’s global network.\nGlobal Reach : Play a key role in scaling a ground-breaking programme across multiple conflict-affected contexts worldwide.\nCollaborative & Inclusive Culture : Work alongside passionate, mission-driven colleagues in a diverse, inclusive and respectful workplace that prioritises safety, fairness and equal opportunity for all.\nHow to Apply\nInterested candidates are invited to submit their CV and cover letter in English through our career's website no later than 29/11/2026.\n Please note that applications will only be accepted through our careers website. To ensure a fair and consistent recruitment process, applications submitted via email will not be considered.\n________________________________________________________________________________\nBy submitting your application you certify that all of the statements made in your application are true, complete, and correct and are made in good faith. You understand that falsifying, misrepresenting or intentionally withholding information will be grounds for rejection of your application or withdrawal of any offer of appointment or, if an appointment offer has been accepted, this will be ground for employment sanctions, such as, but not limited to, instant dismissal. In addition, you understand that you need to submit a Criminal Record Certificate and that, if you fail to submit it, no employment relationship can be established.\nDisclaimer\nOnly applications received via our website are processed.\nIf we appoint a suitable candidate before the given closing date, we reserve the right to remove the vacancy from our website before that date. In such a case, any responses received after that time are not processed.\nIt could be that during our selection process the closing date for the vacancy is extended. If so, and you have not yet heard from us, your application will remain active.","description_format":"text","description_chars":11346,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-11-15T16:37:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":13,"reasons":["conf:2","win:early"],"computed_at":"2026-11-15T19:30:54Z"},"pay":null,"html_url":"https://alion.io/job/warchild-crm-platform-specialist-cluster","json_url":"https://alion.io/job/warchild-crm-platform-specialist-cluster.json","meta":{"generated_at":"2026-11-15T19:30:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":694595},"rest":"https://alion.io/mcp/rest/get_company?id=694595"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwarchild-crm-platform-specialist-cluster"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwarchild-crm-platform-specialist-cluster"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwarchild-crm-platform-specialist-cluster"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/warchild-crm-platform-specialist-cluster\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwarchild-crm-platform-specialist-cluster"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4338527}},{"tool":"search_jobs","arguments":{"company":"warchild.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4338527},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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