{"id":2739301,"url":"https://alion.io/job/ware-malcomb-it-support-specialist-i","title":"IT Support Specialist I","company":{"id":4798,"name":"Ware Malcomb","domain":"waremalcomb.com","url":"https://alion.io/company/ware-malcomb","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":75,"ghost_share":0.427,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":183,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newark, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-16T16:09:45Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T23:17:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"The IT Support Specialist I is in the front lines of our helpdesk, responsible for supporting our end users in the local office and offices in the assigned region(s). This entry-level role has the primary responsibility of responding to IT support calls, troubleshooting and/or triaging tickets from team members in the region. The IT Support Specialist configures, maintains, and supports end user laptops and workstations, along with relevant office and production software.\nThis is an onsite role. Work hours are 8:00 AM - 5:00 PM, local time; after-hours work as-needed to complete open tasks.\nYour Role\nServe as the first-level technician of the helpdesk team\nProvide excellent customer service through effective communication and active engagement.\nResolve IT requests within established Service Level Agreements (SLA).\nAs needed, escalate IT issues to mid or senior-level technicians\nManage own help desk system queue to ensure timely response and resolution times, and document resolutions accurately.\nAssist other team members to help balance the IT workload.\nDevelop and maintain a close working relationship with the IT team and end users.\nEffective assignment and recovery of IT assets in the assigned region.\nMaintain accurate inventory of all hardware and software.\nComplete assignments as assigned by the Director of IT, Principal of IT or Ware Malcomb leadership. \nQualifications\nBachelor’s degree or equivalent combination of technical training/work experience.\nRelevant IT coursework and/or equivalent of (2) years of IT support experience.\nAnalytical, critical and deductive reasoning required to troubleshoot user issues.\nEffective communication of technical information to a less technical audience\nClear, concise, professional and thorough oral and written communication skills.\nAbility to multitask, follow processes and procedures and take direction positively.\nAbility to speak, understand and write in Spanish is a plus.\nParticipate in after-hours work, and travel to various work sites, as needed.\nAble to safely lift or carry equipment weighing up to 25 lbs. and reach for overhead items.","description_format":"text","description_chars":2116,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Civil & Structural Engineering","Architecture"],"lifecycle":[{"event":"open","at":"2026-10-16T20:13:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":183,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/ware-malcomb-it-support-specialist-i","json_url":"https://alion.io/job/ware-malcomb-it-support-specialist-i.json","meta":{"generated_at":"2026-10-18T01:03:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1736,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4798},"rest":"https://alion.io/mcp/rest/get_company?id=4798"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fware-malcomb-it-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fware-malcomb-it-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fware-malcomb-it-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ware-malcomb-it-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fware-malcomb-it-support-specialist-i"}]}