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This hybrid role combines elements of Software Engineering with Site Reliability Engineering (SRE) and operational support, requiring adaptability, technical breadth, and a strong customer focus. You’ll thrive if you enjoy keeping complex systems healthy, scalable, and resilient in production.\nIdeal candidates will feel a strong sense of responsibility for the systems under their care, and value continuous improvement, knowledge sharing, communication and cooperation.\nResponsibilities:\nSoftware Engineering & Upgrades\nWrite clean, maintainable code in Java or Python (backend)\nUpgrade application frameworks (e.g., Java) to stay current with security patches, support, and performance improvements\nDebug and resolve systems errors identified by automated or manual testing\nReliability & Monitoring\nMonitor production systems and improve observability to detect and resolve issues proactively\nLead root cause analyses (RCA) for outages and implement corrective actions\nConduct performance and scalability testing, identify bottlenecks, and implement optimizations\nSupport & Operations\nPartner with business and operations users to troubleshoot, document, and resolve issues\nExecute manual workflows (e.g., data queries, AWS resource modifications, job restarts) and automate them for efficiency\nParticipate in the on-call rotation, responding to high-priority production incidents\nAutomation & Continuous Improvement\nEnhance CI/CD pipelines (e.g., GitHub Actions, infrastructure-as-code (IaC))\nContribute to and maintain team knowledge bases, runbooks, and technical documentation\nDrive continuous improvement through process automation and tooling enhancements\nAbout you:\nAt least 4 years of experience in software development, ideally with Java or Python (backend) \nExperience with relational databases (Oracle, PostgreSQL) and writing SQL queries\nEffective communicator who can bridge technical and non-technical discussions\nComfortable collaborating in distributed teams across multiple time zones\nWe’d love it if you also had:\nExperience working with enterprise systems and modernizing them\nHands-on experience with Infrastructure as Code (IaC) to 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