{"id":512286,"url":"https://alion.io/job/warp-customer-experience-specialist","title":"Customer Experience Specialist","company":{"id":44592,"name":"Warp","domain":"warp.co","url":"https://alion.io/company/warp-co","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":62,"open_postings":22,"ghost_share":0.636,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dropbox","optional":false},{"name":"LLM","optional":false},{"name":"Replit","optional":false},{"name":"Shopify","optional":false},{"name":"Slack","optional":false},{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-02-24T18:31:20Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-19T13:09:15Z","board_verified":true,"closed_at":null,"days_open":236,"trust":{"level":"ghost","repost_count":1,"flags":["stale","company_stale"],"days_open":236},"description":"About Warp\nWarp is the AI-native Employee Management Platform for ambitious companies. HRIS, payroll, benefits, IT, tax compliance, and more, all built from scratch on one AI-native platform.\nEvery company runs on its people, and the software that manages them is some of the oldest in the enterprise. Incumbents like ADP and Workday built their businesses on complexity and large ops teams. Warp is built for AI to be the primary operator. Every advance in LLM capability widens our lead.\nWe process $X billion in annual payments for high-growth companies across all 50 US states + globally.\nWe've raised $85M from Battery Ventures, Sapphire Ventures, Peak XV, Sound Ventures (Ashton Kutcher), and Y Combinator, alongside operators including Tobi Lütke (Shopify), Claire Hughes Johnson (Stripe), and the founders of Dropbox and Replit. Our team comes from MIT, Ramp, Brex, Google, Gusto, Rippling, and more.\nWe hire people who ship constantly, own outcomes, and care about craft. If you want to automate an entire category of work that every company depends on, this is the place.\nAbout The Role\nAs a Customer Experience Specialist at Warp, you'll be the frontline advocate for our customers and a deep product expert on the Warp platform. You'll join our growing Customer Experience team - reporting to the Head of Customer Success - and serve as the go-to person when customers need guidance, answers, or hands-on support. This isn't a ticket-submitting role. You'll be a true partner in resolving customer cases end-to-end, translating real customer pain into actionable insights for our engineering and product teams, and getting ahead of issues before they become patterns.\nWhat You’ll Do\nOwn real-time customer engagement via chat, Slack, and email - maintaining high service quality and fast response times\n\nResolve complex payroll challenges including tax notices and payment issues\n\nDevelop deep product expertise in Warp and serve as the team's internal resource for how the platform works\n\nPartner with engineering on customer cases - context-setting, reproducing issues, and seeing them through to resolution rather than simply escalating\n\nTranslate customer-reported issues into clear, well-documented technical briefs that engineering and product can act on\n\nIdentify recurring or deep-rooted issues and bring them to leadership with recommendations - shifting from reactive resolution to proactive prevention\n\nCommunicate with third-party partners integrated with Warp on behalf of customers\n\nBuild and maintain a customer-facing knowledge base that evolves with product rollouts and common queries\n\nYou'll Be a Great Fit if You:\nAre genuinely curious about how products work and motivated to become a subject matter expert\n\nCan translate complex or technical issues into plain language - for customers and internal teams alike\n\nSpot patterns in customer feedback and think about root causes, not just quick fixes\n\nTake ownership of customer cases from first touch to full resolution\n\nThrive in a fast-paced environment where processes are still being built\n\nWhat You Need:\n1-2+ years of customer support experience, ideally in a technical or product-forward environment\n\nStrong documentation and follow-up skills with meticulous attention to detail\n\nHigh customer empathy paired with sharp problem-solving instincts\n\nExperience with tools like Linear, Pylon, or Slack - or ability to learn quickly\n\nAbility to manage multiple cases simultaneously without letting anything fall through the cracks\n\nNice to have: background in HR, payroll, or financial services\n\nBenefits at Warp:\n100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.\n\n401(k) Matching: Start investing in your future from day one.\n\nFlexible PTO: We offer uncapped flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.\n\nCommuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.\n\nCatered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue.\n\nQuarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain, Catskills, and San Francisco.\n\nWarp is based in New York City, and most of our team works together in-office 5x per week. Please refer to the top of this page for this position's hiring location and working model.","description_format":"text","description_chars":4404,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"},{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Autonomous Driving","Employer of Record & PEO","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-07T15:38:58Z"},{"event":"close","at":"2026-09-22T02:56:17Z"},{"event":"reopen","at":"2026-10-02T23:48:17Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.11,"p_room":0.28,"age_days":236,"expected_fill_days":27,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/warp-customer-experience-specialist","json_url":"https://alion.io/job/warp-customer-experience-specialist.json","meta":{"generated_at":"2026-10-19T14:32:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44592},"rest":"https://alion.io/mcp/rest/get_company?id=44592"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwarp-customer-experience-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwarp-customer-experience-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwarp-customer-experience-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/warp-customer-experience-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwarp-customer-experience-specialist"}]}