{"id":3753661,"url":"https://alion.io/job/warren-claims-associate","title":"Claims Associate","company":{"id":61066,"name":"Warren","domain":"warren.com.br","url":"https://alion.io/company/warren","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ghent, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T14:30:18Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T11:28:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Warren\nWhy we exist\nMost compensation plans in Belgium are stuck in the past: low-yield products, low transparency, endless paperwork. Meanwhile, employees are stressed about money and HR teams are buried in admin.\nThat’s where WARREN comes in. We’re pioneering Wealth Enablement: a new category that makes pension, benefits and investing options modern, transparent, and actually valued. Employers love us because we help them attract and retain talent. Employees love us because their money finally works for them.\nWe’ve secured our pension fund license, a first-of-its-kind in Belgium, and momentum is exploding. As we scale, the quality of our operations is what separates a good experience from a great one.\nThe role\nWhat you'll own\nWhen a member of one of our pension plans can’t work because of illness or injury, or when a member passes away, them and their family should be able to count on us. We’ve brought the handling of these claims in-house so we can stay close to our members and get it right.\nOur operations team has designed this process and is running it today. That means clear checklists, templates and ways of working, plus tooling that keeps improving. As claim volumes grow, we’re looking for someone to join the team, learn the job hands-on, and step by step take over the daily handling of claims.\nYou won’t start from a blank page, and you won’t be alone. You’ll be trained and coached by the people who built the process. You’ll work with an external medical adviser on cases that need medical judgement, with Finance on payments, and with Engineering on the tools you use every day. Once you know the work, we expect you to help improve it: spotting what’s unclear, what’s slow, and what could be automated. We encourage you to use and build AI tools along the way.\nWhat you'll work on\nThe day to day\n01\nMember contact & claim intake\nBe the first point of contact for members and beneficiaries after a claim is filed, and explain what happens next in plain, human language\n\nSend members a clear checklist of what’s needed, confirm receipt quickly, and follow up only on what’s missing\n\nKeep members and their employer’s HR Manager informed at every step\n\nNotice when a case needs a more personal touch, like a phone call instead of an email\n\n02\nClaim follow-up & decisions\nCheck coverage, waiting periods and plan conditions using our checklists, and prepare decisions on straightforward claims\n\nPass cases that need medical judgement to our external advising doctor and turn their conclusion into a clear message for the member\n\nExplain decisions and the reasoning behind them clearly and with care\n\n03\nPayments & ongoing cases\nPrepare benefit calculations and payments in line with plan conditions\n\nFollow up on ongoing cases and on changes in a member’s situation such as return to work or a change in incapacity degree\n\nClose cases with a clear, appropriately-toned final message\n\n04\nKeeping things accurate & improving them\nKeep every case file complete and up to date. We’re an FSMA-supervised business, so accurate records and strict confidentiality matter as much as the phone call\n\nFlag where manual work piles up and help shape the tools that replace it\n\nThe fit\nThis role is for you if…\nYou have a first experience (1-3 years) in customer service, insurance, HR/payroll, social security or a similar role. Claims experience is a plus, but we’ll teach you the mechanics\n\nYou’re structured and precise: you like checklists, follow-up and a clean file, and you don’t let things slip\n\nYou’re customer-oriented: you genuinely want the person on the other side to feel helped, especially when they’re going through a hard time\n\nYou communicate clearly and empathetically, in writing and on the phone, without jargon\n\nYou handle confidential information with discretion\n\nYou learn fast, ask good questions and want to grow into owning this function\n\nYou’re comfortable with digital tools and curious about automation and AI\n\nYou speak fluent Dutch and English. French is a plus\n\nMost of all, you take pride in being someone a member can rely on.","description_format":"text","description_chars":4084,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Investing Apps & Robo-Advisors"],"lifecycle":[{"event":"open","at":"2026-11-04T16:10:46Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":89,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/warren-claims-associate","json_url":"https://alion.io/job/warren-claims-associate.json","meta":{"generated_at":"2026-11-06T13:32:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24880,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":61066},"rest":"https://alion.io/mcp/rest/get_company?id=61066"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwarren-claims-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwarren-claims-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwarren-claims-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/warren-claims-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwarren-claims-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3753661}},{"tool":"search_jobs","arguments":{"company":"warren.com.br","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3753661},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}