{"id":1183733,"url":"https://alion.io/job/wartsila-com-customer-quality-engineer","title":"Customer Quality Engineer","company":{"id":93154,"name":"Wärtsilä","domain":"wartsila.com","url":"https://alion.io/company/wartsila-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-29T00:25:36Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.\nDid you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?\nIn this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?\nNous recherchons un(e) Customer Quality Engineer pour rejoindre l'organisation Special Applications de Wärtsilä Energy. Ce poste est basé sur notre site de Surgères.\nL'activité Special Applications est dédiée aux services complets sur des équipements stratégiques et critiques. Son périmètre comprend notamment la reconditionnement de moteurs de secours pour certaines centrales nucléaires dans le monde ainsi que les moteurs du char Leclerc pour l'Armée française.\nAu sein de cette équipe, vous serez l'interlocuteur privilégié des clients sur toutes les questions liées à la qualité et contribuerez à garantir le respect des exigences contractuelles, réglementaires et opérationnelles tout au long du cycle de vie des projets.\nVos principales responsabilités\nGestion de la qualité client\nÊtre l'interface principale du client pour tous les sujets liés à la qualité.\nPiloter les réclamations clients, les non-conformités et les litiges qualité.\nMettre en place et suivre les plans d'actions correctives et préventives en utilisant des méthodes structurées de résolution de problèmes et d'analyse des causes racines.\nParticiper aux équipes contrat et assurer la mise en œuvre des responsabilités qualité définies contractuellement.\nÉlaborer, mettre à jour et maintenir la documentation qualité spécifique exigée par les clients (plans qualité, plans de management, documentation projet).\nGarantir la conformité aux exigences documentaires, normatives et contractuelles.\nAccompagner les clients lors des inspections pendant les opérations de reconditionnement et d'installation sur site.\nAssister le Quality Manager Opérationnel lors des interventions de reconditionnement et des installations.\nCoordonner et suivre les audits qualité réalisés par les organismes de certification et les clients.\nDéveloppement qualité\nRéaliser des audits avec les représentants des clients conformément aux plannings établis.\nCollecter et analyser les retours clients afin d'améliorer les performances qualité.\nParticiper au déploiement des outils qualité et des référentiels d'assurance qualité.\nProposer et piloter des initiatives d'amélioration continue basées sur les retours terrain et les indicateurs qualité.\nProcessus et procédures\nDévelopper et maintenir les procédures qualité de l'organisation Special Applications.\nGarantir l'alignement entre les exigences clients, les réglementations applicables et les procédures internes Wärtsilä.\nDéployer et faire évoluer les processus, outils et systèmes qualité dans votre périmètre de responsabilité.\nCulture Qualité et Sécurité\nPromouvoir et soutenir la culture Qualité, Santé, Sécurité et Environnement au sein de l'organisation.\nAssurer la qualité des produits, solutions et méthodes de travail.\nVeiller au respect des standards clients ainsi que des directives Wärtsilä en matière de qualité, santé, sécurité et environnement.\nFavoriser la coopération entre les différentes équipes, divisions et unités de l'organisation Special Applications.\nAssurer le suivi et le reporting de la performance qualité à l'aide d'indicateurs clés de performance (KPIs).\nCe que nous recherchons\nDiplôme d'ingénieur ou formation équivalente dans un domaine technique ou qualité.\nExpérience en qualité client, assurance qualité ou gestion de la qualité dans un environnement industriel exigeant.\nConnaissance des méthodes de résolution de problèmes et d'analyse des causes racines.\nExpérience des audits qualité et des systèmes de management de la qualité.\nExcellentes compétences relationnelles et orientation client.\nCapacité à travailler avec des équipes multiculturelles et des parties prenantes variées.\nMaîtrise du français et de l'anglais.\nInformations complémentaires\nDes déplacements sont à prévoir jusqu'à 20 % du temps de travail.\nLes missions sont réalisées dans le strict respect des exigences Qualité, Santé, Sécurité et Environnement, conformément aux engagements de Wärtsilä.\nWe are looking for a Customer Quality Engineer to join Wärtsilä Energy's Special Applications organization. This role is based in our office in Surgères, France.\nSpecial Applications is dedicated to providing lifecycle services for highly strategic and critical equipment. The scope includes the overhaul and reconditioning of emergency engines for selected nuclear power plants worldwide, as well as the engines powering the French Army's Leclerc battle tanks.\nIn this role, you will serve as the primary customer interface for quality-related matters while ensuring compliance with contractual, regulatory, and operational requirements throughout project execution.\nMain Responsibilities\nCustomer Quality Management\nAct as the primary customer interface on all quality-related matters.\nManage and follow up customer complaints, disputes, and non-conformities.\nDevelop and monitor corrective and preventive action plans using structured problem-solving and root cause analysis methodologies.\nAs a member of contract teams, execute agreed quality responsibilities defined within customer contracts.\nPrepare, maintain, and update customer-specific quality documentation, including quality management plans and project documentation.\nEnsure compliance with contractual, documentation, and regulatory quality requirements.\nSupport customer inspections during engine reconditioning activities and onsite installations.\nAssist the Operational Quality Manager during engine reconditioning and installation projects.\nCoordinate and monitor customer and certification audits within the defined scope.\nCustomer Quality Development\nPlan and conduct audits together with customer representatives.\nCollect customer feedback and support the deployment of quality tools and quality assurance systems.\nDrive continuous improvement initiatives based on customer feedback, audit findings, and performance indicators.\n\nProcesses and Procedures\nDevelop and maintain Special Applications quality procedures and documentation.\nEnsure alignment between customer requirements, applicable regulations, and Wärtsilä internal procedures and work instructions.\nImplement and improve quality systems, processes, tools, and programs within the area of responsibility.\nQuality and Safety Culture\nSupport the implementation of a strong quality and safety culture across the organization.\nContribute to the quality assurance of products, solutions, and ways of working.\nEnsure compliance with customer requirements and Wärtsilä Quality, Health, Safety, and Environmental guidelines.\nFoster effective cross-functional and cross-unit collaboration within the Special Applications organization.\nMonitor and report quality performance through relevant KPIs and performance metrics.\nWhat We Expect\nBachelor's or Master's degree in Engineering, Quality Management, or a related technical field.\nExperience in customer quality, quality assurance, or quality management within an industrial environment.\nStrong knowledge of root cause analysis and structured problem-solving methodologies.\nExperience with quality audits and quality management systems.\nStrong customer focus and stakeholder management skills.\nAbility to work effectively across multicultural and multidisciplinary teams.\nProfessional proficiency in English; French is considered an advantage.\nAdditional Information\nThis position requires travel of up to 20% of working time.\nAll activities must be carried out in compliance with applicable Quality, Health, Safety, and Environmental requirements, in line with Wärtsilä's commitment to operational excellence and sustainable performance.\nLast application date:\nAt Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.\nPlease note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.\nThis is Wärtsilä\nWärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. 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