{"id":1183781,"url":"https://alion.io/job/wartsila-com-distributor-support-coordinator","title":"Distributor Support Coordinator","company":{"id":93154,"name":"Wartsila.com","domain":"wartsila.com","url":"https://alion.io/company/wartsila-com","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-24T18:40:24Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"We are now looking for a\nDistributor Support Coordinator (ECDIS and Voyage Data)\nwith a main responsibility in supporting distributors and customers in pre-sales activities, order handling, and operational support related to navigation systems and voyage data products.\nWhat you will be doing\nAs a Distributor Support Coordinator, your work will include supporting customers and distributors in pre-sales activities, order handling, reporting, and marketing-related support connected to ECDIS and Voyage Data products. In this position, you will report to the Distributor Support & Quality Manager and work as part of a global team with diverse expertise. The tasks can also be adjusted based on your individual skills and interests.\nAsDistributor Support Coordinator,your work will focus on these responsibilities:\nMaintain day-to-day contact with distributors and other key customers, building strong relationships with key stakeholders through phone, email, and occasional customer visits\nHandle customer inquiries, orders, deliveries, and complaints in a timely and satisfactory manner\nExchange business information with partners, including opportunities, pipeline, and other relevant updates\nAssist partners in establishing required business enablers such as stock availability, service levels, and training\nFurther Responsibilities:\nDevelop and maintain high levels of customer satisfaction\nAct as the operational main point of contact for assigned partners\nSupport Sales in dealing with customer-related matters\nRespond to customer requests and provide relevant information (e.g. product information)\nUpdate customer account, service, and opportunity information in CRM systems\nConfirm customer purchase orders (POs)\nMeet individual and team performance targets\nBalance capacity and manage priorities within the global team\nSecure process quality and compliance with business governance practices\nActively contribute to continuous improvement initiatives related to processes, tools, and applications to increase overall performance\nTo be successful in this role, we expect you to have:\nGood understanding of navigation equipment and applications (ECDIS, Radar, Conning, etc.) and Voyage Data products\nExperience in operational and business processes with end-users, resellers, and distributors\nFluency in spoken and written English mandatory; additional languages will be considered advantageous \nGood working knowledge of MS Office and ERP systems; experience with license management applications and CRM is an advantage\nUnderstanding of regulations and certification related to navigation equipment (advantage)\nStrong work ethic with the ability to work independently and manage priorities\nTeam-player mindset with good interpersonal and communication skills\nOpenness to new technologies and a fast-changing working environment\nAvailability to cover weekend shifts in line with business requirements\nIn addition, as an ideal candidate you:\nDrive Wärtsilä Purpose and demonstrate Wärtsilä values\nUnderstand the value of collaboration and benefits it brings\nAre recognized as a leader with ability to build high performing teams based on trust\nHave high integrity, listen with good intention, appreciate feedback and support people to grow\nCreate clarity on direction and inspire people to take action towards the future goals\nEnjoy creating clear business value with a goal-oriented mind-set\nFeel accountable for business impact and act to adjust when performance is not as expected\nDevelop an organization with high passion and drive - while making sure that it is fun doing business\nWhy you and us?\nWe at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.\nWe are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?\nWe have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.\nContact & next steps\nWe hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.\nWelcome to join us in shaping the decarbonisation of marine and energy!\nLast application date: 28/09/2026\nAt Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.\nPlease note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.\nThis is Wärtsilä\nWärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.","description_format":"text","description_chars":5533,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Environmental Science"],"lifecycle":[{"event":"open","at":"2026-09-24T14:28:44Z"}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.684,"p_room":0.75,"age_days":10,"expected_fill_days":13,"reasons":["conf:3","win:late","comp:brand"],"computed_at":"2026-09-24T22:37:49Z"},"pay":null,"html_url":"https://alion.io/job/wartsila-com-distributor-support-coordinator","json_url":"https://alion.io/job/wartsila-com-distributor-support-coordinator.json","meta":{"generated_at":"2026-09-24T22:37:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":836,"day_limit":5000,"remaining_today":4164,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}