Manager, Professional Credit Programs (Hybrid) - School of Continuing and Professional Studies

Location

ST. LOUIS, MO 63130

Scheduled Hours

37.5

Position Summary

The Manager, Professional Credit Programs, leads the strategy and implementation of professional-credit programs. In close collaboration with the Dean, the incumbent ensures all initiatives remain in strict accordance with the school’s vision to provide workforce-aligned learning throughout the St. Louis region and beyond. The role focuses on creating scalable learning solutions to meet the needs of individuals and organizations seeking personal or professional growth through learning opportunities. The Manager will adeptly lead multiple projects simultaneously, delivering them on time, within budget, and in alignment with diverse learner and organizational needs.

Job Description

Primary Duties & Responsibilities:

Curriculum Design and Course Development

• Develops and implements strategies to ensure educational initiatives remain in strict accordance with the school’s vision to increase knowledge and access through the school’s educational mission.
• Engages with key stakeholders to gather learning needs, program requirements, timelines, and develop learning as well as strategic outcomes.
• Collaborates with subject matter experts (SMEs) to develop content and learning experiences across various learning modalities.
• Ensures course design and materials meet accessibility standards and best practices.
• Consults with SME and collaborates with colleagues to address challenges regarding the design and delivery of course content, assessments, and learning activities.
• Develops and performs assessments on courses and instructors to ensure quality guidelines and desired learning outcomes are met.

Systems Administration and Data Analysis

• Serves as a subaccount administrator for Canvas LMS (MyCanvas and WU Extended Learning) to support SME, staff, and students.
• Supports the use of educational technology tools such as Canvas, Panopto, and Zoom.
• Researches and recommends new instructional design models and use of emerging technologies for potential application.
• Oversees the delivery of training through digital resources (e-Learning) to provide flexible, scalable learning solutions.

Professional-Credit Systems Administration and Reporting

• Manages the Destiny One (D1) registration and reporting system for all professional-credit courses and professional development certificates.
• Oversees the learner-centric portal to facilitate external student registrations, payments, and account management.
• Utilizes D1 administrative tools to set up professional-credit course sections, manage enrollments, and coordinate financial revenue distribution.
• Generates and analyzes system reports to track enrollment trends, revenue patterns, and program success for professional-credit initiatives.

Training and Professional Development

• Provides instructor training in platform use and course design.
• Designs and delivers workshops to inform internal and external audiences on effective use and integration of technology tools.
• Develops and maintains training materials and documentation on best practices in course instruction and delivery.
• Supports SME’s by creating and distributing resources for continuous improvement in instructional design and educational technology.

Strategic Collaboration and Other Duties

• Collaborates with colleagues across units to share insights and align strategies, ensuring learning initiatives achieve optimum results through coordinated efforts.
• As instructed by the Dean, represents the school in university-wide and national discussions focused on online learning and workforce development.
• Partners with IT and external vendors to ensure technology tools remain operational and integrated.
• Performs other duties as assigned to support the mission and operational needs of CAPS leadership, staff, and students.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement (PC Typing).
• Ability to move to on and off-campus locations.
• Occasional lifting (<25>

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Bachelor’s degree in educational technology, instructional design, curriculum design, or a related discipline or combination of education and/or experience may substitute for minimum education.

• Five years of progressively responsible in course design, faculty training, or higher education sales, higher ed solutions, or related experience.

Preferred Qualifications:

• Master’s degree in Curriculum and Instruction or a related discipline.

• Seven years of progressively responsible experience in course design, faculty training, or higher education sales.

• Experience with project management and Canvas LMS.

• Familiarity with professional-credit registration systems (e.g., Destiny One).

• Demonstrated experience working with confidential projects using discretion and independent judgment.

• Familiarity with University Information Systems, such as Workday.

• PMP certification.

• Preference for individuals with deep connections to the St. Louis business and non-profit community.

• Entrepreneurial with a thorough knowledge of instructional design principles, learning strategies, and information technology.

• Highly collaborative with excellent interpersonal and communication skills (written and verbal).

• Strong analytical skills to conduct data analysis and develop recommendations.

• Exceptional project management skills with the ability to meet deadlines and multi-task.

• Ability to work effectively in a fast-paced environment with frequently changing priorities.

• Proven ability to lead projects from initiation through closure, including managing timelines, resources, and cross-functional teams.

• Demonstrated experience working with confidential projects using discretion and independent judgement.

• Ability to work outside of normal work hours.

Preferred Qualifications

Education:

Master's degree - Curriculum And Instruction

Certifications/Professional Licenses :

Project Management Professional (PMP) - Project Management Institute (PMI)

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Analytics, Business Recommendations, Confidentiality, Data Analysis, Deadline Management, Design Principles, Independent Judgment, Information Technology (IT), Interpersonal Communication, Learning Strategies, Multitasking, Priority Management, Project Leadership, Project Management, Verbal Communications, Work Collaboratively, Working in a Fast-Paced Environment, Written Communication

Grade

G12

Salary Range

$58,400.00 - $99,700.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email[email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.