{"id":1162633,"url":"https://alion.io/job/washington-university-supervisor-mail-services-workload-coordinator-mail-receiving-services","title":"Supervisor, Mail Services & Workload Coordinator - Mail & Receiving Services","company":{"id":14423,"name":"Washington University in St. Louis","domain":"washu.edu","url":"https://alion.io/company/washu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":66,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["University City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45600,"max":75300,"currency":"USD","period":"year","gross":null,"usd_annual":75300},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"closed","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-22T01:15:00Z","board_verified":false,"closed_at":"2026-10-22T01:15:00Z","days_open":29,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":29},"description":"Location\nSt. Louis, MO 63130\n\nScheduled Hours\n40Position Summary\nProvides Manager, General Services assistance by helping with the daily operational oversight for Danforth Mail and Receiving operations across multiple campus locations. Responsible for supervising Staff/Faculty mail staff, coordinating workforce assignments, managing daily service delivery, ensuring operational efficiency, and supporting strategic planning initiatives. Oversees workload distribution, employee development, customer service, and process improvement activities for all mail and receiving services.Job Description\nPrimary Duties & Responsibilities:\nSupervise the daily activity of the front-line Staff and Faculty mail staff across Danforth Mail and Receiving operations. Conduct performance evaluations, coaching, and training, and provide recommendations regarding staffing, disciplinary actions, and workforce planning. Serve as acting department leader in the absence of the Manager, General Services.\nCoordinate staffing assignments and daily workflow across multiple campus mail centers and receiving operations. Balance resources based on operational demand and unexpected workload fluctuations, and ensure continuity of operations during employee absences, peak service periods, and special projects.\nAdapt to fast-paced changes and unexpected circumstances in daily operations, stepping in to assist with mail processing, receiving, delivery routes, international mail, business reply mail, metering and student mail services as needed, with little or no advance notice.\nIdentify opportunities for operational improvements and increased efficiency. Develop, maintain, and update Standard Operating Procedures (SOPs); coordinate training initiatives; and support departmental consolidation and strategic planning initiatives.\nServe as an escalation point for customer concerns related to mail, package delivery, and receiving services. Coordinate communication among customers, staff, vendors, and university departments, and resolve service issues affecting students, faculty, staff, and campus partners.\nMaintain operational records, route information, mailbox assignments, and departmental communications. Prepare operational reports and workforce metrics, and coordinate vehicle licensing, service agreements, and vendor communications.\nPerform other duties as assigned.\nWorking Conditions:\nJob Location/Working Conditions\nNormal office environment.\nPhysical Effort\nTypically sitting at a desk or table.\nStanding.\nEquipment\nOffice equipment.\nAbility to travel across campuses.\nThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications\nEducation:\nHigh school diploma or equivalent high school certification or combination of education and/or experience.Certifications/Professional Licenses:\nNo specific certification/professional license is required for this position. Work Experience:\nMail Service Operations, Shipping, And Receiving (3 Years)Skills:\nNot Applicable Driver's License:\nA Class E (MO) or Class D (IL) license and a good driving record are required for this position.More About This Job\nRequired Qualifications:\nUniversity required Environmental Health and Safety certificate of training specific to department (to be completed on the job) required to ship hazardous materials, infectious substances, biological materials, chemicals and dry ice as applicable.\nPreferred Qualifications\nEducation:\nAssociate degreeCertifications/Professional Licenses:\nNo additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience:\nMail And Postal Services (5 Years)Skills:\nCustomer Interactions, Customer Service, Effective Written Communication, Employee Communications, Employee Supervision, Mail Management, Mail Processing Equipment, Mail Services, Microsoft Office, Oral Communications, Shipping Software, Staff Training and LeadershipGrade\nG09Salary Range\n$45,600.00 - $75,300.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions\nFor frequently asked questions about the application process, please refer to our External Applicant FAQ.\nAccommodation\nIf you are unable to use our online application system and would like an accommodation, please  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.\nAll qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment Screening\nAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement\nPersonal\nUp to 22 days of vacation, 10 recognized holidays, and sick time.\n\nCompetitive health insurance packages with priority appointments and lower copays/coinsurance.\n\nTake advantage of our free Metro transit U-Pass for eligible employees.\n\nWashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.\n\nWellness\nWellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!\n\nFamily\nWe offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.\n\nWashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.\n\nFor policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/\n EEO Statement\nWashington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.","description_format":"text","description_chars":7291,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-24T00:37:05Z"},{"event":"close","at":"2026-10-22T01:15:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 403","filings_12m":403,"filings_prev_12m":391,"green_card_filings_12m":0,"median_offered_wage_usd":67500,"route":null,"cap_exempt":true,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":75300,"is_top_pay":false},"html_url":"https://alion.io/job/washington-university-supervisor-mail-services-workload-coordinator-mail-receiving-services","json_url":"https://alion.io/job/washington-university-supervisor-mail-services-workload-coordinator-mail-receiving-services.json","meta":{"generated_at":"2026-10-22T05:23:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14423},"rest":"https://alion.io/mcp/rest/get_company?id=14423"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwashington-university-supervisor-mail-services-workload-coordinator-mail-receiving-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwashington-university-supervisor-mail-services-workload-coordinator-mail-receiving-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwashington-university-supervisor-mail-services-workload-coordinator-mail-receiving-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/washington-university-supervisor-mail-services-workload-coordinator-mail-receiving-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwashington-university-supervisor-mail-services-workload-coordinator-mail-receiving-services"}]}