{"id":2829634,"url":"https://alion.io/job/waste-connections-customer-service-representative-28","title":"Customer Service Representative","company":{"id":1829440,"name":"Waste Connections","domain":"wasteconnections.com","url":"https://alion.io/company/wasteconnections","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":96,"open_postings":71,"ghost_share":0,"stale_share":0.07,"repost_share":0.141,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-18T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T16:24:13Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Arrow Sanitary, a Waste Connections company, is looking for a Customer ServiceRepresentative to work in our Call Center in Portland, OR!\nShift isMonday-Friday, 8:00 AM to 5:00 PM.\nStarting wage is$21.25/hour with a$.50 increase after 6-months of employment, pending a positive performance review.\nDUTIES AND RESPONSIBILITIES:\nWork in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.\nInterviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.\nFills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.\nDemonstrate effective use of software applications, at a minimum MS Wordand Excel proficient.\nDelivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints via phone & by email.\nWork in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.\nCover for the reception desk when necessary.\nWORKING CONDITIONS AND PHYSICAL EFFORT:\nWork environment is anIn-Person office setting.\nAreas are clean, ventilated, and well lighted. Our Customer ServiceReps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.\nCSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.\nAlso, long periods spent sitting, typing, or looking at a computer screen are common.\nMINIMUM JOB REQUIREMENTS:\nAbility to read, write, comprehend and communicate in English. High school diploma or equivalent preferred.\n2 years of Customer Serviceor Call Center experience.\nExperience with MS Word, Excel, and Email preferred.\nTypingand 10-key skills are required.\nExcellent organization and communication skills.\nAbility to analyze and solve problems. Gather data, compile information, and prepare reports.\nTo be considered for any of our current openings you must complete an application at www.wasteconnections.com.\nApplication information and additional instructions can be found once you select your position of interest.\nWe offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to \"Connect with Your Future\".\nWaste Connections is an equal opportunity employer. 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