{"id":3131392,"url":"https://alion.io/job/waste-connections-customer-service-representative-32","title":"Customer Service Representative","company":{"id":1829440,"name":"Waste Connections","domain":"wasteconnections.com","url":"https://alion.io/company/wasteconnections","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":96,"open_postings":71,"ghost_share":0,"stale_share":0.07,"repost_share":0.141,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Luis Obispo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-03T05:05:20Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"San Luis Garbage, a Waste Connections company is looking for a Customer ServiceRepresentative to join the team at our location in San Luis Obispo, CA.\nThis is a Monday - Friday position working 8AM - 4:30PM.\nStarting pay will be $21-23/hour depending on experience. The pay range for this job category is $21-29/hour. We offer regular wage increases, great family benefits, stable hours, 401k matching and more!\nDUTIES AND RESPONSIBILITIES:\nWork in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.\nInterviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.\nFills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.\nDemonstrate effective use of software applications, at a minimum MS Wordand Excel proficient.\nDelivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.\nWork in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.\nWORKING CONDITIONS AND PHYSICAL EFFORT:\nWork environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer ServiceReps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.\nCSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.\nAlso, long periods spent sitting, typing, or looking at a computer screen are common.\nMINIMUM JOB REQUIREMENTS:\nAbility to read, write, comprehend and communicate in English.\n2 years of Customer Serviceexperience in a high call volume atmosphere.\nExperience with MS Word, Excel, and Emailpreferred. Typingand 10-keyskills are required.\nExcellent organization and communication skills.\nBilingual speaker preferred. (Spanish / English)\nAbility to analyze and solve problems. Gather data, compile information, and prepare reports.\nCollectionsexperience is a plus.\nTo be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.\nWe offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to \"Connect with Your Future\".\nWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.","description_format":"text","description_chars":3012,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management"],"lifecycle":[{"event":"open","at":"2026-10-23T03:46:09Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.977,"p_room":0.9,"age_days":12,"expected_fill_days":25,"reasons":["conf:0","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/waste-connections-customer-service-representative-32","json_url":"https://alion.io/job/waste-connections-customer-service-representative-32.json","meta":{"generated_at":"2026-11-03T06:13:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8588,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1829440},"rest":"https://alion.io/mcp/rest/get_company?id=1829440"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaste-connections-customer-service-representative-32"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaste-connections-customer-service-representative-32"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaste-connections-customer-service-representative-32"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waste-connections-customer-service-representative-32\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaste-connections-customer-service-representative-32"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3131392}},{"tool":"search_jobs","arguments":{"company":"wasteconnections.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3131392},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}