{"id":3198931,"url":"https://alion.io/job/waste-connections-customer-service-representative-33","title":"Customer Service Representative","company":{"id":1829440,"name":"Waste Connections","domain":"wasteconnections.com","url":"https://alion.io/company/wasteconnections","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":97,"open_postings":72,"ghost_share":0,"stale_share":0.056,"repost_share":0.139,"time_to_fill_p50_days":25,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kodiak, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-24T06:55:08Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T01:03:21Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Alaska Waste, a Waste Connections company, is looking for a Customer Service Representative for our Kodiak, AK location!\nThe schedule will be Monday-Friday from 8-4pm. Pay is depending on experience.\nWaste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and lots of room for individual growth as the company expands.\nBecause we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Join us and be a part of a winning team!\nDUTIES AND RESPONSIBILITIES:\nWork in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.\nInterviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.\nFills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.\nDemonstrate effective use of software applications, at a minimum MS Word and Excel proficient.\nDelivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.\nWork in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.\nWORKING CONDITIONS AND PHYSICAL EFFORT:\nWork environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.\nCSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.\nAlso, long periods spent sitting, typing, or looking at a computer screen are common.\nMINIMUM JOB REQUIREMENTS:\nAbility to read, write, comprehend and communicate in English. High school diploma or equivalent preferred.\n2 years of Customer Service experience.\nExperience with MS Word, Excel, and Email. Typing speed of 40wpm and 10-key are required.\nExcellent organization and communication skills.\nAbility to analyze and solve problems. Gather data, compile information, and prepare reports.\nTo be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.\nWe offer excellent benefits including medical, dental, vision, flexible spending account, long term & short-term disability, life insurance, 401K retirement and unlimited opportunities to \"Connect with Your Future\".\nWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.","description_format":"text","description_chars":3152,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management"],"lifecycle":[{"event":"open","at":"2026-10-24T06:55:08Z"},{"event":"close","at":"2026-10-24T12:21:36Z"},{"event":"reopen","at":"2026-10-25T00:05:16Z"},{"event":"close","at":"2026-10-26T13:53:08Z"},{"event":"reopen","at":"2026-10-26T20:02:37Z"},{"event":"close","at":"2026-10-27T14:59:00Z"},{"event":"reopen","at":"2026-10-28T01:24:38Z"},{"event":"close","at":"2026-10-30T14:50:05Z"},{"event":"reopen","at":"2026-10-31T02:40:14Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["conf:3","wave","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/waste-connections-customer-service-representative-33","json_url":"https://alion.io/job/waste-connections-customer-service-representative-33.json","meta":{"generated_at":"2026-11-01T04:57:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7724,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1829440},"rest":"https://alion.io/mcp/rest/get_company?id=1829440"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaste-connections-customer-service-representative-33"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaste-connections-customer-service-representative-33"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaste-connections-customer-service-representative-33"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waste-connections-customer-service-representative-33\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaste-connections-customer-service-representative-33"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3198931}},{"tool":"search_jobs","arguments":{"company":"wasteconnections.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3198931},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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