{"id":1761252,"url":"https://alion.io/job/wastequip-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2229300,"name":"Wastequip","domain":"wastequip.com","url":"https://alion.io/company/wastequip","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mount Sterling, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-22T17:51:27Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Job Description:\nWastequip is looking to hire a Customer Service Representative (CSR) to our Mount Sterling, KY team. The Customer Service Specialist plays a crucial role in fostering positive customer relationships and ensuring seamless order management for the Wastebuilt division. Serving as the primary point of contact for customers, this role partners closely with the sales team to exceed customer expectations. The Customer Service Representative is responsible for product support, order management, and representing the company in a professional manner to build and maintain strong, long-term customer relations.\nPay range: $22- $28/hr\nJob Details\nKey Responsibilities:\nRespond promptly and effectively to all customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates.\nTroubleshoot customer issues by reviewing past inquiries, researching information, and collaborating with internal departments to find solutions.\nDevelop accurate and timely quotations based on the sales strategy and customer information, using the quoting system.\nMaintain and update records for active orders, posting changes and managing scheduling adjustments.\nAct as the main point of contact between customers and internal departments for assigned projects related to text and graphic materials.\nObtain necessary documentation for order entry, including coordinating with production planning, transportation, and keeping customers informed about shipment details.\nProvide accurate freight quotes for shipments, coordinating with the transportation team and the sales team as needed.\nAssist the credit and accounting department with managing customer accounts, including order entries, credit limits, and holds.\nResolve product or service issues by addressing customer complaints, determining the root cause, and identifying solutions, while documenting all cases in Salesforce.\nPerform additional job-related duties as assigned to support customer satisfaction and team goals.\nRequirements:\nEducation and Experience\nHigh school or equivalent required.\nCompletion of an associate degree is preferred.\n2-3 years of previous sales/customer service experience is strongly preferred.\nExperience with Microsoft Office products and ERP systems.\nOther Knowledge, Skills or Abilities Required\nMust be able to maintain accurate records and perform basic mathematical operations.\nMust be able to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing.\nMust be mechanically inclined.\nMust have excellent written and oral communication skills.\nMust be able to multi-task and function effectively in a shared office/call center setting.\nMust be able to speak, write and read English fluently; the ability to speak, write and read Spanish fluently is a plus.\nMust be able to assist in the warehouse from time to time.\nFavorable Knowledge, Skills or Abilities\nExperience in the garbage truck/garbage industry\nBehaviors\nDetail Oriented: Capable of carrying out a given task with all the necessary details to get the task done well\nDedicated: Devoted to a task or purpose with loyalty or integrity\nTeam Player: Works well as a member of a group\n Company Benefits:\n2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up Medical Plans\nPrescription (Rx) Insurance\nHealth Savings Account (HSA)\n2 Dental Plan Options - Base Dental and Buy-Up Dental Plans\nVision Insurance\nFlexible Spending Accounts (FSA’s)\nHealth Care FSA\nDependent Care FSA\nCompany Paid Base Life Insurance\nCompany Paid Accident, Death & Dismemberment Insurance\nCompany Paid Business Travel Accident Insurance\nCompany Paid Disability Insurance\n Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance\nEmployee Assistance Program (EAP)\nVoluntary Hospital, Accident & Critical Illness (Cancer) Insurance\n401(K) Retirement Plan with 50% Company Match\nVoluntary Pet Insurance\nVacation and Personal/Sick Time\nPaid Grandparent Leave\nPaid Bonding Leave\nAdoption Assistance\nEducation Assistance (Tuition Reimbursement)\nAbout Wastequip\nWastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider - from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.\nWhile we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing - building a brighter future for all.","description_format":"text","description_chars":4834,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Education assistance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-03T12:46:43Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.355,"p_room":0.28,"age_days":63,"expected_fill_days":27,"reasons":["conf:23","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":true},"html_url":"https://alion.io/job/wastequip-customer-service-representative-2","json_url":"https://alion.io/job/wastequip-customer-service-representative-2.json","meta":{"generated_at":"2026-10-22T22:04:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2229300},"rest":"https://alion.io/mcp/rest/get_company?id=2229300"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwastequip-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwastequip-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwastequip-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wastequip-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwastequip-customer-service-representative-2"}]}