{"id":4015065,"url":"https://alion.io/job/watchpoint-logistics-manager-operations-logistics","title":"Manager, Operations - Logistics","company":{"id":4420723,"name":"Watchpoint Logistics","domain":"watchpointlogistics.com","url":"https://alion.io/company/watchpointlogistics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milpitas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T23:40:59Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T12:16:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nThe Operations Manager directs the activities of a group of employees and their work environment. They develop the team and execute processes, meeting and exceeding team member and customer expectations.\nPay & Perks\nMedical, Dental, and Vision Insurance\nLife Insurance\n401k + 4% Company Match\nVacation, Sick Pay + Holidays\nEmployee Assistance Program\nMonthly Team Lunches\nWellness Program\nThe annual starting pay for this position is expected to be $80,000 to $90,000 per year. Exact compensation is based on skills, experience, education, and location.\nOperations Manager Job Duties\nCollaborates with management team and the customer to create standard operating procedures (SOP) and directs execution.\nMonitors service failures through the Salesforce Incident Management tool and manages the corrective action process.\nProvides prompt and accurate information to the team to ensure all members are working to meet/exceed our customers' expectations.\nDirects positive change so that the Company's key objectives and business goals are met in an ever-changing marketplace.\nEnsures department is in compliance with wage and hour laws including approval of team member time cards, time off scheduling, and assigning appropriate and timely breaks.\nProvides coaching, training, and opportunities for growth to improve team member skills. Gives ongoing constructive feedback on performance and progress and holds timely discussions (1:1 meetings) and annual performance reviews.\nIs responsible for the team’s safety practices, takes immediate control of accident/near miss situations, mitigating risk and collecting evidence. \nConducts safety investigations, and drafts incident reports for executive review.\nPromotes organizational mission and goals and shows the way to achieve them. Creates a positive work environment where all team members are empowered and motivated to do their best.\nManages and approves supplier invoices, identifies and applies charges effectively to customers, and completes timely and accurate monthly customer billing.\nManages labor resources for each functional area; conducts activity based time studies to determine appropriate level of staffing\nMonitors operational performance, assesses the ability to meet quality and delivery requirements, tracks KPI metrics, and publishes results on a monthly basis.\nAnalyzes receiving, inventory, and shipping to find bottlenecks and other issues; drives improvement initiatives as a result.\nResponds to customer non-conformances\nDocuments work instructions and provides training to ensure compliance and accuracy.\nRequirements\nAdvanced use of computer systems and applications (MS Office, Salesforce, SAP, Highjump, Onpoint) as trained/required.\nAble to deliver quality results consistently and on schedule. Self-motivated and follows through on initiatives.\nExperience in delivering world class customer service skills through problem solving, rapport building, and effectively de-escalating high pressure conversations with patience and decorum.\nLeads with humility and respects others, promotes a culture of safety, trust and teamwork. Self-regulates emotions, displaying a calm demeanor.\nCommunicates with clarity and confidence in customer, executive and team environments. Employs active listening and strong negotiation skills when necessary.\nUses independent judgment and is able to identify problems, root-cause, and develop effective solutions. Generates new ideas to support change and creatively solves problems. \nManages priorities and sets productivity expectations. Ensures initiatives are fairly distributed and the team is set to successfully deliver on project objectives. Identifies and takes accountability for meeting KPIs.\nEffectively manages team performance through training, coaching, and feedback.\nStrong leadership and motivational skills in managing diverse teams. Able to delegate tasks and responsibilities, sets clear and impactful goals and holds team members accountable.\nDemonstrated experience with managing human, financial and operational resources resulting in optimization of resources. Strong analytical skills; makes decisions based on long-term payoffs or outcomes.\nEducation and Experience\nBachelor's degree and minimum five years of warehouse and transportation experience with roles of increasing responsibility or equivalent industry experience is required.\nPhysical Requirements\nThe usual and customary methods of performing the job's essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.\nAbout Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint.\nWatchpoint Logistics, Inc. is an equal opportunity employer.\nVisit us at https://www.watchpointlogistics.com","description_format":"text","description_chars":5601,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-11-10T12:16:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T13:24:28Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/watchpoint-logistics-manager-operations-logistics","json_url":"https://alion.io/job/watchpoint-logistics-manager-operations-logistics.json","meta":{"generated_at":"2026-11-10T13:24:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31198,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420723},"rest":"https://alion.io/mcp/rest/get_company?id=4420723"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwatchpoint-logistics-manager-operations-logistics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwatchpoint-logistics-manager-operations-logistics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwatchpoint-logistics-manager-operations-logistics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/watchpoint-logistics-manager-operations-logistics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwatchpoint-logistics-manager-operations-logistics"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4015065}},{"tool":"search_jobs","arguments":{"company":"watchpointlogistics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4015065},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}