{"id":3834738,"url":"https://alion.io/job/watchpoint-logistics-operations-manager-cartagecross-dock","title":"Operations Manager - Cartage/Cross Dock","company":{"id":4420723,"name":"Watchpoint Logistics","domain":"watchpointlogistics.com","url":"https://alion.io/company/watchpointlogistics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milpitas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:43:34Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-13T19:24:56Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Description\nThe Cartage/Cross Dock Operations Manager leads and manages all activities and resources related to local cartage, inbound and outbound transportation, receiving, storage, and order fulfillment. They develop processes, systems, training, and metrics to maximize efficiency, ensure safety, accuracy, and effective space utilization.\nPay & Perks\nMedical, Dental, and Vision Insurance\nLife Insurance\n401k + 4% Company Match\nVacation, Sick Pay + Holidays\nEmployee Assistance Program\nWellness Program\nThe starting pay for this position is expected to be $100,000 to $125,000 annually. Exact compensation is based on skills, experience, education, and location.\nCartage/Cross Dock Manager Job Duties\nManages a fleet of tractors, trailers, and straight trucks, ensuring all assets are properly maintained, tracked, and compliant with DOT requirements. Oversee the full asset lifecycle-from procurement and leasing to maintenance scheduling and vehicle turnover. Coordinate with the insurance carrier to timely add or remove assets.\nDirects preventive maintenance programs and coordinates emergency repairs to minimize vehicle downtime. Manage relationships with third-party vendors and internal shop staff.\nEnsures all fleet operations strictly adhere to federal, state, and local regulations (US DOT, OSHA, 49CFR, Hazmat, etc.). Manages driver safety training, incident reporting, and Hours of Service (HOS) compliance.\nWorks with HR to recruit and train qualified drivers. Regularly reviews driver performance, safety metrics, and behavior analytics through Samsara to identify improvement opportunities. Provides coaching and documents corrective actions, escalating to disciplinary measures when safety policies are violated.\nEnsures the timely and effective completion of records and reports. This includes but is not limited to; fleet list/assets, training records, company property distributed to team members, safety, and utilization reports.\nMonitors and manages Watchpoint’s FMCSA safety record through online portal and reviews DataQs for accuracy.\nUnderstands TSA regulations and operations, acts as a liaison during audits and works closely with compliance team on safety programs and procedures.\nOversees the dispatch function, ensuring accurate, efficient and profitable routing.\nOversees warehouse activity and ensures standards related to safety, inventory and order accuracy, space utilization, productivity, and timeliness are met.\nEvaluates systems and procedures, identifying opportunities for process improvements. Supports and implements recommendations for improvement.\nCollaborates with sales representatives to create and maintain customer billing profiles.\nAssists in carrier negotiations.\nServes as a liaison, networking with other branches, outlying agents, and third-party trucking Companies.\nRepresents Watchpoint Logistics to a network of agent partners.\nRequirements\nKnowledge and experience to ensure compliance with federal, state, and local regulations, including OSHA, DOT, TSA security, CA DMV and Hazmat.\nAdvanced use of computer systems and applications (e.g. MS Office, Warehouse Management Systems) as trained/required.\nAble to deliver quality results consistently and on schedule. Self-motivated and follows through on initiatives.\nExperience in delivering world class customer service skills through problem solving, rapport building, and effectively de-escalating high pressure conversations with patience and decorum.\nLeads with humility and respects others, promotes a culture of safety, trust and teamwork. Self-regulates emotions, displaying a calm demeanor.\nCommunicates with clarity and confidence in customer, executive and team environments. Employs active listening and strong negotiation skills when necessary.\nUses independent judgment and is able to identify problems, root-cause, and develop effective solutions. Generates new ideas to support change and creatively solves problems.\nManages priorities and sets productivity expectations. Ensures initiatives are fairly distributed and the team is set to successfully deliver on project objectives. Identifies and takes accountability for meeting KPIs.\nEffectively manages team performance through training, coaching, and feedback.\nStrong leadership and motivational skills in managing diverse teams. Able to delegate tasks and responsibilities, sets clear and impactful goals and holds team members accountable.\nDemonstrated experience with managing human, financial and operational resources resulting in optimization of resources. Strong analytical skills; makes decisions based on long-term payoffs or outcomes.\nEducation and Experience\nBachelor's degree and 5+ years of progressive warehouse and transportation experience with roles of increasing responsibility, or equivalent industry experience\nPhysical Requirements\nThe usual and customary methods of performing the job's essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.\nAbout Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint.\nWatchpoint Logistics, Inc. is an equal opportunity employer.\nVisit us at https://www.watchpointlogistics.com","description_format":"text","description_chars":6031,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-11-05T20:38:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":34,"reasons":["conf:11","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":false},"html_url":"https://alion.io/job/watchpoint-logistics-operations-manager-cartagecross-dock","json_url":"https://alion.io/job/watchpoint-logistics-operations-manager-cartagecross-dock.json","meta":{"generated_at":"2026-11-14T00:57:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420723},"rest":"https://alion.io/mcp/rest/get_company?id=4420723"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwatchpoint-logistics-operations-manager-cartagecross-dock"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwatchpoint-logistics-operations-manager-cartagecross-dock"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwatchpoint-logistics-operations-manager-cartagecross-dock"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/watchpoint-logistics-operations-manager-cartagecross-dock\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwatchpoint-logistics-operations-manager-cartagecross-dock"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3834738}},{"tool":"search_jobs","arguments":{"company":"watchpointlogistics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3834738},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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