{"id":2812653,"url":"https://alion.io/job/waterlily-labs-it-support-system-administrator","title":"IT Support / System Administrator","company":{"id":4446864,"name":"Waterlily Labs","domain":"waterlilylabs.com","url":"https://alion.io/company/waterlily-labs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Batticaloa, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-14T15:43:11Z","employer_posted_date":null,"last_verified_at":"2026-09-14T15:43:11Z","board_verified":false,"closed_at":null,"days_open":48,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":48},"description":"Are you an IT professional based in or around Batticaloa with strong hands-on troubleshooting experience?\n\nWaterlily Labs is looking for an IT Support & System Administrator who can provide reliable technical support for our remote team and farm operations.\n\nThe role will primarily be remote, with at least 2 days per week working from our Waterlily farm, depending on operational requirements. The position will also involve occasional visits to the farm to set up, maintain, and troubleshoot IT devices and infrastructure.\n\nKey Responsibilities\n\nTroubleshoot Wi-Fi, networking, routers, switches, and connectivity issues\n\nSet up and troubleshoot CCTV and Wi-Fi camera systems\n\nProvide technical support for computers, laptops, printers, and other devices\n\nManage and troubleshoot Windows Server, Active Directory, Azure VMs, and Hyper-V\n\nAssist with installation, configuration, system resets, upgrades, and IT equipment setup\n\nMaintain and troubleshoot the farm’s IT infrastructure\n\nSupport employees with hardware, software, and network-related issues\n\nAssist with maintaining system security and reliability\n\nWhat We’re Looking For\n\nStrong hands-on IT troubleshooting skills\n\nGood knowledge of networking and connectivity troubleshooting\n\nPractical experience with Wi-Fi, CCTV, IP cameras, routers, and related equipment\n\nExperience with Windows Server and Active Directory\n\nKnowledge of Azure and Hyper-V is an advantage\n\nAbility to independently identify and resolve technical issues\n\nWillingness to work from the Batticaloa farm at least 2 days per week\n\nCandidates based in Batticaloa or nearby areas are preferred\n\nInterested candidates are invited to send their CV along with a brief portfolio or summary of relevant IT experience","description_format":"text","description_chars":1742,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-18T09:02:11Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.469,"p_room":0.35,"age_days":48,"expected_fill_days":24,"reasons":["seen:48","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/waterlily-labs-it-support-system-administrator","json_url":"https://alion.io/job/waterlily-labs-it-support-system-administrator.json","meta":{"generated_at":"2026-11-02T13:34:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18544,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4446864},"rest":"https://alion.io/mcp/rest/get_company?id=4446864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwaterlily-labs-it-support-system-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwaterlily-labs-it-support-system-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwaterlily-labs-it-support-system-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/waterlily-labs-it-support-system-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwaterlily-labs-it-support-system-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2812653}},{"tool":"search_jobs","arguments":{"company":"waterlilylabs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2812653},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}