{"id":1030252,"url":"https://alion.io/job/wati-it-administrator","title":"IT Administrator","company":{"id":19796,"name":"Wati","domain":"wati.io","url":"https://alion.io/company/wati-io","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":62,"ghost_share":0.032,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":174,"computed_at":"2026-10-21T05:46:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Notion","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"WhatsApp","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-02-19T00:00:00Z","employer_posted_date":"2026-02-19","last_verified_at":"2026-10-21T03:42:37Z","board_verified":true,"closed_at":null,"days_open":244,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":243},"description":"Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.\nTrusted and loved by over 20,000+ customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.\nAt Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.\nOur Platform\n The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.\nOur Backing & Partnerships\nWati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.\nRole Overview\nWe are looking for a proactive and security-focused IT Administrator to own our internal technology operations. You will manage the full lifecycle of our IT assets (from procurement to remote wiping), support our team with technical issues via remote desktop tools, and act as the gatekeeper for our SaaS subscriptions. You will ensure our staff has the tools they need-securely and cost-effectively-while minimizing \"shadow IT\" and wasted budget.\nKey Responsibilities\n1. IT Asset Lifecycle Management\nInventory Control: Maintain a real-time, accurate ledger of all IT hardware (laptops, peripherals) including serial numbers, user assignments, and physical locations. \nProcurement & Logistics: Manage the procurement of new devices and handle the logistics of shipping equipment to remote staff and retrieving assets from offboarded staff.\nMaintenance & Disposal: Coordinate hardware repairs with vendors and oversee the secure, compliant disposal or recycling of obsolete equipment. \nBudget Planning: Periodically review the aging of laptop fleets (refresh cycles) and forecast budget requirements for upcoming replacements to avoid technical debt. \n2. User Onboarding & Offboarding\nOnboarding: Ensure \"Day 1 Readiness\" for all new joiners by setting up accounts, provisioning hardware, and ensuring access to necessary tools prior to their start date. \nOffboarding: Execute secure offboarding procedures immediately upon staff exit, including revoking access, locking devices, and arranging asset retrieval. \nSecurity Training: Initiate Security Awareness Training modules for all new hires and track progress to ensure 100% completion within the onboarding window. \n3. Access Management & Security\nSaaS Administration: Manage user accounts and permissions across our core stack, specifically Google Workspace (GSuite), Slack, Notion, and Bitwarden.\nRequirements\n1.Experience: 2+ years of experience in IT Administration, IT Operations, or a similar role.\n2.Technical Proficiency:\nDeep expertise in Google Workspace (GSuite) administration (Users, Groups, Security settings). \nExperience managing Slack, Notion, and Bitwarden (or similar password managers) in an enterprise environment. \nFamiliarity with both macOS and Windows environments. \n3.Asset Management: Proven experience managing hardware logistics (shipping/customs) and inventory tracking.\n4.Security Mindset: Understanding of basic information security principles (SOC2 compliance awareness is a plus).\n5.Soft Skills:\nExcellent communication skills (ability to explain technical concepts to non-technical staff). \nHigh attention to detail and organizational skills. \nTrustworthy and discreet (you will handle sensitive data). \nNice to Have\nExperience with MDM tools (e.g., Jamf, Kandji, or Intune). \nPrevious experience working in a Tech company with a remote-first or hybrid startup environment.","description_format":"text","description_chars":4292,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Conversational AI","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-18T13:39:58Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.554,"p_room":0.44,"age_days":244,"expected_fill_days":174,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/wati-it-administrator","json_url":"https://alion.io/job/wati-it-administrator.json","meta":{"generated_at":"2026-10-21T06:04:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8792,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19796},"rest":"https://alion.io/mcp/rest/get_company?id=19796"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwati-it-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwati-it-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwati-it-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wati-it-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwati-it-administrator"}]}