{"id":3290359,"url":"https://alion.io/job/wati-pre-sales-solutions-consultant","title":"Pre-Sales Solutions Consultant","company":{"id":19796,"name":"Wati","domain":"wati.io","url":"https://alion.io/company/wati-io","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":197,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":false},{"name":"WhatsApp","optional":false}],"status":"closed","first_seen_at":"2026-09-08T04:46:38Z","employer_posted_date":null,"last_verified_at":"2026-10-29T05:40:21Z","board_verified":false,"closed_at":"2026-10-29T05:40:21Z","days_open":51,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":51},"description":"Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.\nTrusted and loved by over 16,000+ customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.\nIn a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.\nOur PlatformThe AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.\nOur Backing & PartnershipsWati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.\nAbout the role - \nAs a PreSales Solutions Consultant, you will be in a customer-facing role, and be responsible for helping both developers and non-technical users make the best use of our platform. You will also help manage and prioritize prospect/customer queries and follow through with the execution and resolution of any production incidents.\nYou will partner with our Engineering, GTM teams and other cross-functional teams to provide the highest level of assistance and be a subject-matter expert to our clients around the world, particularly in India, the largest WhatsApp market.\n\nThis role will be supporting the US timezone (5:00 PM to 2:00 AM IST).\nAs a Presales Solutions Consultant, your primary responsibilities will include\n\nConducting product demonstrations for prospects, outlining various use cases and potential solutions\n\nDocumenting API integrations and solutions for internal and external stakeholders\n\nDeveloping new use cases and turnkey solutions to aid sales and drive customer adoption\n\nCommunicating insights and aiding the product team in developing native integrations and product improvements\n\nManaging and prioritizing prospect and customer queries and resolving any issues in a timely manner\n\nWhat will make you stand out\nAbility to learn and work independently\n\nYou enjoy working directly with customers\n\nPrevious experience as a software engineer\n\nExperience in a start-up work environment and/or experience as part of a distributed team\n\nExperience working with customers across different time zones\n\nAttention to detail\n\nSelf-motivated and diligent work ethic\n\nStrong commitment to outstanding customer service\n\nAbility to communicate confidently and concisely to both technical and non-technical audiences\n\nRequirements\nBachelor's degree in Computer Science, Engineering, or related field\n\nExcellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences\n\n3+ years of experience in a technical pre-sales, solutions engineering, or a customer technical support role\n\nExperience working with REST APIs or testing API integrations\n\nA self-motivated, customer-centric work ethic with strong attention to detail\n\nExperience working with customers across different time zones in a fast-paced, high-growth environment\n\nTrack record of developing innovative solutions to aid sales and drive customer success\n\nOriginally posted on Himalayas","description_format":"text","description_chars":3859,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Conversational AI","Customer Support & Help Desk 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