{"id":3378922,"url":"https://alion.io/job/wati-senior-product-operations-manager","title":"Senior Product Operations Manager","company":{"id":19796,"name":"Wati","domain":"wati.io","url":"https://alion.io/company/wati-io","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":197,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shenzhen, China","Hong Kong","Da Nang, Vietnam"],"countries":["CN","HK","VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":85000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4457},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Figma","optional":false},{"name":"Jira","optional":false},{"name":"Notion","optional":false},{"name":"WhatsApp","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Cursor","optional":true},{"name":"n8n","optional":true},{"name":"SQL","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-10-28T03:58:50Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T17:54:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Wati\n Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support - on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.\nTrusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.\nProudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.\nWati, the AI-Powered Customer Engagement Platform for Revenue Grow.\nAbout the Role\nWe're looking for a Senior Product Operations Manager to help shape how our product organization operates, makes decisions, and scales.\nYou'll work closely with Product and Engineering leadership to connect product strategy with execution, establish effective operating rhythms, build trusted reporting systems, and drive cross-functional alignment.\nThis is more than a coordination or process management role. We're looking for someone who can independently identify operational challenges, challenge existing ways of working, use data to inform decisions, and implement improvements that deliver measurable outcomes.\nYou'll also champion AI-powered ways of working, identifying opportunities to automate repetitive tasks, streamline workflows, and improve how product teams access information and make decisions.\nWorking across Product, Engineering, Design, Data, and Go-to-Market teams, you'll play a key role in building a scalable and effective product operating model as Wati continues to grow.\nWhat You Will Do\n\nProduct Operations & Governance\nOwn and continuously improve the product organization's operating rhythms, including quarterly and annual planning, roadmap reviews, OKR tracking, leadership reviews, and cross-functional forums.\nEstablish clear accountability, decision-making processes, and follow-through mechanisms so teams can operate effectively without constant coordination or escalation.\nIdentify operational bottlenecks, unclear ownership, and process inefficiencies, then implement scalable solutions that improve execution and accountability.\nDevelop processes and governance frameworks that create consistency while allowing product teams to move quickly.\nData, Insights & Decision Support\nBuild and maintain trusted reporting systems that provide leadership with visibility into product performance, roadmap progress, delivery effectiveness, and key product metrics.\nPartner with Product and Data teams to establish consistent metric definitions, improve data quality, and create reliable sources of truth.\nTranslate product and operational data into actionable insights, highlighting risks, opportunities, dependencies, and areas requiring leadership decisions.\nUse data and evidence to challenge assumptions, support prioritisation discussions, and inform product investment and resource allocation decisions.\nProduct Strategy & Business Alignment\nPartner with Product leadership to translate business objectives into product priorities, measurable outcomes, and execution plans.\nIdentify dependencies, competing priorities, and trade-offs across initiatives, helping leadership make informed decisions.\nProactively surface opportunities to improve how product investments, team capacity, and resources are prioritised.\nDevelop a strong understanding of Wati's customers, product strategy, and business performance to ensure operational improvements support meaningful business outcomes.\nSystems, Tooling & AI Enablement\nOwn and optimise the product organization's core tool stack, including platforms such as Heap, Figma, Userpilot, Notion, and Productboard.\nIdentify opportunities to simplify workflows, reduce manual work, and improve information accessibility through automation and AI.\nEvaluate, implement, and scale AI-powered workflows that improve research synthesis, feedback analysis, reporting, documentation, and product team productivity.\nBuild reusable AI workflows, prompt templates, and playbooks, and drive adoption through training and enablement.\nMeasure the impact of tooling and automation initiatives through adoption, time savings, efficiency improvements, and quality of outputs.\nCross-functional Collaboration & Influence\nAct as a key partner to Product, Engineering, Design, Data, and Go-to-Market teams, ensuring alignment on priorities, ownership, dependencies, and execution.\nIdentify and resolve cross-functional process gaps, overlapping responsibilities, and operational challenges, escalating only where necessary.\nFacilitate discussions that help teams reach decisions, resolve trade-offs, and move initiatives forward.\nStrengthen the feedback loop between customers, GTM teams, and Product to ensure meaningful insights inform product planning.\nCoordinate product launch readiness and post-launch learning with Product Marketing and relevant stakeholders.\nInfluence stakeholders and senior leaders through structured thinking, evidence, and clear communication, even without formal authority.\nContinuous Improvement & Ownership\nIndependently identify high-impact operational problems, define the desired outcome, and drive solutions from concept through implementation.\nRegularly assess the effectiveness of existing processes and recommend what should be simplified, automated, improved, or discontinued.\nEstablish measurable success criteria for operational initiatives and track whether improvements deliver the intended outcomes.\nHelp build an operating environment where product teams can spend less time on administrative work and more time delivering customer and business value.\nRequirements\n6+ years of relevant experience in Product Operations, Product Management, Strategy & Operations, Program Management, or a related role, ideally within a technology or SaaS environment.\nStrong understanding of the product development lifecycle, product planning, prioritisation, and modern product management practices.\nDemonstrated experience building, improving, and scaling operational processes across multiple teams.\nStrong analytical capabilities, including experience defining metrics, building reporting frameworks, interpreting data, and translating insights into business recommendations.\nSound product and business judgement, with the ability to evaluate competing priorities, recognise trade-offs, and connect operational decisions to business outcomes.\nProven ability to independently identify problems, structure solutions, and drive initiatives through to completion.\nStrong cross-functional stakeholder management skills, including the ability to challenge assumptions, resolve ambiguity, and influence senior stakeholders without direct authority.\nHands-on experience using AI and automation tools to improve workflows, productivity, or decision-making.\nFamiliarity with product and collaboration tools such as Jira, Notion, Confluence, Productboard, or similar platforms.\nExcellent written and verbal communication skills, with the ability to present complex information clearly and facilitate effective discussions.\nComfort working in a fast-paced, high-growth environment where priorities evolve.\nNice to Have\nExperience scaling Product Operations within a growing SaaS or technology organisation.\nPrevious experience partnering directly with Heads of Product, Engineering leaders, or senior business stakeholders.\nExperience supporting product portfolio planning, resource allocation, or strategic prioritisation.\nFamiliarity with SQL, product analytics platforms, or business intelligence tools.\nExperience implementing AI-assisted workflows using Claude, ChatGPT, Cursor, Glean, Notion AI, or similar tools.\nExperience with no-code or low-code automation tools such as Zapier, Make, or n8n.\nExperience designing reusable AI workflows, prompt libraries, or internal playbooks.\nExperience with OKR frameworks, product launch operations, or GTM coordination.\nWhat Success Looks Like\nWithin your first 6 to 12 months, we would expect you to:\nEstablish reliable planning, review, and execution cadences that operate with clear accountability and minimal manual follow-up.\nImprove the quality, consistency, and reliability of product performance reporting so leadership can make decisions with confidence.\nIdentify and deliver meaningful improvements to product workflows through process redesign, automation, and AI adoption.\nStrengthen cross-functional collaboration by clarifying ownership, resolving operational friction, and improving decision-making.\nDemonstrate the ability to independently identify important problems, propose solutions, and influence improvements beyond your immediate responsibilities.\nThe opportunity: This role offers scope to grow into a broader Staff-level Product Operations position through sustained impact on product decision-making, cross-functional influence, and the overall product operating model.","description_format":"text","description_chars":9156,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Conversational AI","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-28T03:58:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":197,"reasons":["conf:1","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/wati-senior-product-operations-manager","json_url":"https://alion.io/job/wati-senior-product-operations-manager.json","meta":{"generated_at":"2026-10-29T19:09:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28473,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19796},"rest":"https://alion.io/mcp/rest/get_company?id=19796"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwati-senior-product-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwati-senior-product-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwati-senior-product-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wati-senior-product-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwati-senior-product-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3378922}},{"tool":"search_jobs","arguments":{"company":"wati.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3378922},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}