{"id":3413574,"url":"https://alion.io/job/watlow-customer-application-support-engineer-ii","title":"Customer Application Support Engineer II","company":{"id":2534531,"name":"Watlow","domain":"watlow.com","url":"https://alion.io/company/watlow-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":96,"open_postings":56,"ghost_share":0,"stale_share":0.179,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PID Control","optional":true}],"status":"live","first_seen_at":"2026-10-28T06:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T02:48:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Watlow in San Jose, California, we help some of the most technically demanding semiconductor and high-tech customers in the world solve their toughest thermal challenges. Part of a global thermal solutions leader founded in 1922, our heaters, sensors, and controls power industries like semiconductor, aerospace, energy, and industrial equipment.\n#PoweredByPossibility\nWe are hiring a: Customer Application Support Engineer II\nSan Jose, California\nWatlow is seeking a Customer Application Support Engineer II who will be the technical go-to for customers, distributors, and sales agents looking for the right thermal solution. This individual will advise on product selection and application, build and follow up on quotes, and serve as a post-sale technical resource, acting as the link between our factory product experts and the customer. \nThe ideal candidate brings a strong technical foundation, solid quoting and customer support experience, and the communication skills to explain technical solutions clearly to any audience. This role includes being at the customer site weekly and occasional domestic travel.\n\nWhat you'll do:\nQuoting: Prepare, present, and proactively follow up on quotes for standard and modified products and services, following established pricing guidelines.\nApplication support: Advise customers, distributors, and sales agents on product selection and application, specify the right control products, and handle minor troubleshooting.\nPost-sale support: Serve as a post-sale technical resource and coordinate customer issue resolution with internal teams.\nOrder support: Support orders for the quotes you generate and keep opportunities moving through the Opportunity Management Process.\nProduct investigations: Help evaluate and resolve returned material issues and product investigations.\nRelationship building: Build strong relationships with customers, distributors, and internal partners across Sales, Engineering, and Operations.\nSales planning: Support territory sales playbooks, account activities, and prospecting research, and share useful data with sales leadership.\nChannel training: Train sales agents and distributors on product applications and Watlow tools such as Visual Designer and our product configurators.\nVoice of the customer: Spot trends in customer feedback and product gaps, and share them with the right process owners.\nContinuous improvement: Identify ways to reduce waste and improve team processes using the Watlow Business System (WBS).\n\nWhat you'll need to succeed?\nBachelor's degree in engineering or a related technical discipline with relevant experience\n2+ years of experience in a customer-facing technical role such as applications engineering, inside sales engineering, or technical sales support, ideally in an industrial or manufacturing environment\nWorking knowledge of electrical and thermal fundamentals, including wattage, voltage, heat transfer, and temperature measurement\nAbility to read and interpret customer specifications, drawings, and application requirements to select and configure the right product\nHands-on experience building quotes or proposals and working within pricing guidelines\nExperience using a CRM (Salesforce or similar) and an ERP system to manage quotes, opportunities, and orders\nClear written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences\nDesire and ability to travel occasionally within California and out of state\n\nPreferred qualifications:\nExperience with industrial heaters, temperature sensors (thermocouples, RTDs), or temperature and power controllers\nExperience supporting semiconductor equipment manufacturers or other high-tech customers \nFamiliarity with PID control and basic process control concepts\nExperience with product configurators or CPQ tools\nExperience working with distributors and independent sales representatives, including training them on products\nExposure to RMA processes, failure analysis, or root cause investigations\nKnowledge of Lean or continuous improvement concepts and tools\n\nThe base pay range for this role is between $105,000 – $125,000 annually. You are also eligible for employee benefits and annual performance bonuses. 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