{"id":3097505,"url":"https://alion.io/job/watlow-customer-service-representative-mexico","title":"Customer Service Representative - Mexico","company":{"id":2534531,"name":"Watlow","domain":"watlow.com","url":"https://alion.io/company/watlow-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":96,"open_postings":56,"ghost_share":0,"stale_share":0.179,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Querétaro, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T07:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T14:29:08Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Watlow is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide daily support to customer inquiries related to Watlow products and services. You will serve as a key liaison between our customers and internal teams to ensure a positive and professional customer experience aligned with The Watlow Way.\nKey Responsibilities\nRespond to customer inquiries and complaints regarding Watlow products and services.\nInvestigate and resolve customer issues in a timely and professional manner.\nCreate and process orders, standard quotes, credits, and other customer-related transactions.\nManage order confirmations, changes, or cancellations—may involve accessing customer websites.\nTrack shipments, open orders, and rework status as needed.\nRelease Manufacturing Orders (MOs), check for material shortages, and coordinate with production teams.\nCollaborate with internal departments to champion customer needs.\nAdvocate for the customer within the organization and support root cause analysis efforts.\nParticipate in process improvement initiatives and support continuous learning.\nUphold company policies, procedures, and model Watlow’s values in every interaction.\nQualifications\nBachelor´s degree in related field, or 1–3 years of related experience.\nProficiency in English is a must.\nStrong communication, problem-solving, and interpersonal skills.\nProficient in Microsoft Office\nEagerness to learn, collaborate, and contribute to a positive team environment.","description_format":"text","description_chars":1522,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sensors & Transducers","Industrial Automation","Semiconductor Equipment","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-22T16:34:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":40,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/watlow-customer-service-representative-mexico","json_url":"https://alion.io/job/watlow-customer-service-representative-mexico.json","meta":{"generated_at":"2026-10-27T15:38:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4558,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2534531},"rest":"https://alion.io/mcp/rest/get_company?id=2534531"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwatlow-customer-service-representative-mexico"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwatlow-customer-service-representative-mexico"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwatlow-customer-service-representative-mexico"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/watlow-customer-service-representative-mexico\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwatlow-customer-service-representative-mexico"}]}