{"id":3368438,"url":"https://alion.io/job/watlow-sr-manager-it-service-performance","title":"Sr Manager, IT Service Performance","company":{"id":2534531,"name":"Watlow","domain":"watlow.com","url":"https://alion.io/company/watlow-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":95,"open_postings":52,"ghost_share":0,"stale_share":0.192,"repost_share":0.019,"time_to_fill_p50_days":43,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":122000,"max_usd":250000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1354},"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Oracle ERP","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-27T06:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T15:54:06Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Watlow's global headquarters in St. Louis, Missouri, our IT team partners with business leaders across the company to improve how Watlow works around the world. Part of a global thermal solutions leader founded in 1922, our heaters, sensors, and controls power industries like semiconductor, aerospace, energy, and industrial equipment.\n#PoweredByPossibility\nWe are hiring a: Sr. Manager, IT Service Performance\nSt. Louis, Missouri\nWatlow is seeking a Sr. Manager, IT Service Performance to own the systems that take a customer from first conversation to confirmed order. This is a hands-on, business-facing leadership role where you will lead a team of business analysts while staying close to the tools yourself: configuring, testing, demonstrating new capabilities, and working through problems alongside your team. You will own the Opportunity to Order landscape across Oracle CX Sales and Service, Oracle Commerce Cloud, our in-house eCommerce platform, Oracle Cloud Order Management, pricing, and customer master, along with the Oracle Fusion ERP integrations that connect them.\nThese are global systems used across every part of Watlow, supporting Sales, Customer Service, Operations, Finance, Engineering, Supply Chain, and eCommerce. Changes typically launch in the US first and then roll out globally, with key requirements coming from our European business. You will report to the IT Director, Business Applications, and partner closely with our delivery team, which owns project execution once the business approves an initiative. The ideal candidate brings deep Oracle Cloud experience, strong process knowledge of the opportunity to order lifecycle, and a progressive view of how AI and automation can improve the way the business works. This role includes occasional travel, typically no more than once a quarter.\n\nWhat you'll do:\nRoadmap and functional direction: Own the roadmap for the Opportunity to Order service area and make the functional decisions that shape how CRM, commerce, pricing, order management, and customer master work together.\nBusiness partnership: Stay in regular contact with Sales, Customer Service, Operations, Finance, Engineering, and eCommerce leaders to understand their challenges, what they want to do next, and where the systems can help.\nHands-on product ownership: Work directly in the tools to configure, test, and demonstrate new features, showing the business what's possible before it's built.\nIntake and prioritization: Run intake for incidents, break fixes, enhancements, and new initiatives, weighing business value, urgency, risk, and capacity to decide what moves forward.\nTeam leadership: Lead and develop a team of business analysts, setting clear priorities, building capability, and keeping a practical view of capacity.\nSupport operating model: Build a disciplined support model with clear triage, escalation, service expectations, root-cause analysis, and handoffs to steady-state support.\nAI and automation: Find opportunities to use AI and automation to reduce manual work, improve data quality, and make the commercial process faster for customers and employees.\nRelease readiness: Make sure every project and enhancement has complete requirements, end-to-end test scenarios, UAT, acceptance criteria, and business readiness before go-live, including Oracle quarterly updates.\nPartner management: Hold AMS, implementation, and offshore partners accountable for quality, responsiveness, and follow-through.\nLeadership reporting: Give IT and business leaders a clear view of support health, backlog, capacity, risks, and decisions that need their attention.\n\nWhat you'll need to succeed?\nBachelor's degree in information technology, business, engineering, supply chain, or a related field\n10+ years of experience in enterprise business applications, with a focus on CRM, commerce, order management, or quote-to-cash processes\nHands-on functional experience with Oracle Cloud, including Oracle CX Sales and Service and Oracle Cloud Order Management\nStrong process knowledge of the opportunity to order or order-to-cash lifecycle, including pricing and customer master data\nExperience leading business analysts or functional teams while staying hands-on in the systems\nProven ability to partner with and influence business leaders and to prioritize competing demands\nExperience with ServiceNow, Jira, UAT, defect management, and release governance\nWillingness to travel occasionally, typically up to once a quarter\nAuthorization to work in the United States without current or future sponsorship\n\nPreferred qualifications:\nOracle consulting or implementation partner experience\nExperience as an end user or administrator of Oracle CX before moving into leadership\nExperience with Oracle Commerce Cloud or B2B eCommerce platforms\nExperience applying AI or automation to sales, customer service, or order management processes\nExperience supporting European business requirements or multi-region rollouts\nExperience with Oracle Integration Cloud, Oracle Fusion ERP, Infor CPQ, or product configurators\nExperience in global manufacturing, engineered products, or complex B2B order-to-cash environments\nFamiliarity with Agile delivery and Power BI or comparable analytics tools","description_format":"text","description_chars":5239,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Sensors & 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