{"id":1673739,"url":"https://alion.io/job/watts-salesforce-administrator","title":"Salesforce Administrator","company":{"id":1782835,"name":"Watts Water Technologies","domain":"watts.com","url":"https://alion.io/company/watts-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["North Andover, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"Lightning Web Components","optional":false}],"status":"live","first_seen_at":"2026-06-23T00:00:00Z","employer_posted_date":"2026-06-23","last_verified_at":"2026-10-11T23:04:55Z","board_verified":true,"closed_at":null,"days_open":111,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":111},"description":"We’re Watts. Together, we’re reimagining the future of water.\nWe feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.\nWhat we do:\nFor 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.\nScope of Position\nThis hands-on, highly collaborative role within the Information Technology team is an exciting opportunity to join a growing Salesforce platform team that is expanding its impact across Watts Global. The role is primarily responsible for the day-to-day administration, support, configuration, and continuous improvement of Salesforce platforms and modules across Watts Global, with extended responsibilities in solution architecture, design, development, and support as needed. The position ensures Salesforce capabilities align with business needs, supports users across functions and regions, and helps design stable, scalable platform solutions that enable sales, service, and commercial operations.\nThis position reports to the Salesforce Platforms Owner and is open to remote candidates based in the United States who can work East Coast hours, with less than 10% travel as required.\nPrimary Job Duties and Responsibilities\nServe as the lead Salesforce administrator for Watts Global platforms and modules\n\nAdminister, configure, maintain, and continuously improve Salesforce environments\n\nManage users, roles, profiles, permission sets, queues, groups, and security\n\nDesign and maintain objects, fields, page layouts, record types, validation rules, flows, dashboards, and reports\n\nSupport Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities across the company\n\nPartner with business stakeholders to gather requirements, recommend solutions, and deliver enhancements\n\nActively participate in Salesforce architecture, solution design, and design review activities to ensure enhancements are scalable, supportable, and aligned with platform standards\n\nPerform hands-on development where appropriate, including declarative automation and development in partnership with internal and external teams\n\nSupport release management, testing, deployments, and issue resolution\n\nMonitor platform health, data quality, adoption, and performance, and drive continuous improvement\n\nDevelop and maintain documentation, training materials, and standard operating procedures\n\nTroubleshoot user issues, manage support requests, and coordinate with internal teams and external partners\n\nEnsure platform changes align with governance, compliance, security, and data management standards\n\nStay current on Salesforce releases and best practices and recommend improvements that increase business value\n\nContribute to team success and support additional projects and responsibilities\n\nUphold Watts values of Integrity, Accountability, Continuous Improvement, and Transparency\n\nRequired Qualifications\nBachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience\n\n5+ years of Salesforce administration experience in a global or enterprise environment, including Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities\n\nStrong hands-on knowledge of Salesforce configuration, security, data management, automation, reporting, dashboards, user administration, flows, validation rules, and change or release processes\n\nAbility to gather requirements, translate them into scalable Salesforce solutions, and actively participate in architecture, solution design, development, and testing\n\nWorking knowledge of Salesforce development concepts, including Apex, Lightning Web Components, APIs, integrations, or related platform capabilities\n\nExperience supporting complex global organizations across regions, business units, legal entities, brands, operating models, and geographically dispersed stakeholders\n\nExperience in manufacturing or complex commercial environments, including product structures, quoting needs, customer service requirements, and business integrations or organizational transitions\n\nStrong troubleshooting, analytical, communication, interpersonal, organizational, and problem-solving skills, with the ability to manage multiple priorities\n\nUnderstanding of platform governance, data quality, compliance, security, and system administration best practices\n\nAbility to comply with applicable laws, policies, regulations, employment eligibility, background check, and any required pre-employment testing requirements\n\nPreferred Qualifications\nSalesforce Administrator certification or related Salesforce credentials\n\nExperience with Salesforce Revenue Cloud Advanced, CPQ, B2B sales, customer service, or other commercial platform capabilities\n\nExperience contributing to Salesforce technical design, architecture standards, solution review processes, integrations, or connected business systems\n\nExperience working with offshore or third-party support teams and creating user training, documentation, or support materials\n\nGeneral Applicable Company Competencies\nCommitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.\n\nPunctuality and dependability.\n\nAbility to be flexible and adapt to changing work priorities and stressful conditions.\n\nAdherence to all personnel policies, procedures, and standards of process as implemented by Watts.\n\nMaintain productive and collaborative relationships with other Watts employees.\n\nAdherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.\n\nWorking Conditions\nWhile performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the North Andover, MA location for meetings, training, or as otherwise required by Company management.\nPhysical Requirements: Specific physical abilities required for this position include, but are not limited to:\nAbility to remain seated at a desk or workstation for extended periods.\n\nAbility to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.\n\nAbility to physically move around the office, organize or transport files, packages, or other office-related materials.\n\nAbility to read documents, use a computer, and perform data entry tasks.\n\nAbility to communicate clearly with management and coworkers, particularly in meetings or phone calls.\n\nAbility to operate standard office equipment such as computers, printers, phones, and copiers.\n\nAbility to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.\n\nPay Range\nThe expected salary range for this position is $125,000 - $140,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.\nNothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.\nWatts in it for you:\nPlease note that the followingbenefits apply only to permanent roles and do not apply to internship roles.\nCompetitive compensation based on your skills, qualifications and experience\nComprehensive medical and dental coverage, retirement benefits\nFamily building benefits, including paid maternity/paternity leave\n10 paid holidays and Paid Time Off\nContinued professional development opportunities and educational reimbursement\nAdditional perks such as fitness reimbursements and employee discount programs\nLearn more about our benefit offerings here: https://tapintowattsbenefits.com/\nHow we work:\nAt Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.\nAnd this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.\nWatts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. 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