{"id":2449429,"url":"https://alion.io/job/watts-water-technologies-customer-service-representative","title":"Customer Service Representative","company":{"id":1782835,"name":"Watts Water Technologies","domain":"watts.com","url":"https://alion.io/company/watts-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Menomonee Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":565},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T01:13:57Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":10},"description":"We’re Watts. Together, we’re reimagining the future of water.\nWe feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.\nWhat we do:\nFor 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.\nScope of Position\nThe Customer Service Representative (CSR) is the primary point of contact for customers, ensuring a seamless order experience from entry to delivery. This role is responsible for managing customer orders, providing timely updates, handling returns and supporting customers, sales and sales support representatives. The CSR acts as a dedicated advocate for the customer by partnering closely with Operations and Quality to resolve issues, improve service levels and enhance overall customer satisfaction.\nThis position reports to a Customer Service Supervisor. This role is onsite until you are up to speed and then transitions to a hybrid schedule (2 days remote / 3 days in office). This position is based in Menomonee Falls, WI.\nPrimary Job Duties and Responsibilities\nProfessionally and expeditiously respond to customer inquiries regarding product and order information, pricing and website/web tools assistance. order information, pricing and website/web tools assistance.\nApply a high level of knowledge and judgment in resolving service, warranty or technical problems that are within established limits of authority and knowledge.\nProcess incoming and replacement orders, requests for credit memos, returns and invoices within corporate guidelines.\nProcess order expedite requests from sales representatives and customers.\nWork closely with production teams to meet customer deadlines.\nExecute order changes, partial shipment requests and cancellation requests.\nAssist with tracking shipments and providing freight-related information to customers.\nPromote customer service excellence and positivity throughout the organization.\nContinuously evaluate, identify and lead process improvements that positively impact customer experience.\nAssume responsibility for other projects and duties as assigned by Customer Service leadership or Company management.\nResponsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)\nRequired Qualifications\nHigh school diploma or equivalency.\n3+ years of experience working in a fast-paced customer service environment. \n2+ years of experience working in or supporting a manufacturing environment.\nIntermediate knowledge of Microsoft Office.\nFamiliarity navigating the internet and working with information on websites.\n Polished phone etiquette\nUnderstanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.\nMust successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment drug test as a condition of employment.\nPreferred Qualifications\nAssociate’s degree or higher.\nExperience working in or supporting a commercial plumbing environment.\nGeneral Applicable Company Competencies\nCommitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.\nPunctuality and dependability.\nAbility to be flexible and adapt to changing work priorities and stressful conditions.\nAdherence to all personnel policies, procedures, and standards of process as implemented by Watts.\nMaintain productive and collaborative relationships with other Watts employees.\nAdherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.\nWorking Conditions\nWhile performing the job duties, you will be working in an office environment. You will be required to work in the Menomonee Falls office 5 days/week until you are up to speed in the role; then onsite at the office three days per week with two days per week remote.\nPhysical Requirements\nSpecific physical abilities required for this position include, but are not limited to:\nAbility to remain seated at a desk or workstation for extended periods.\nAbility to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.\nAbility to physically move around the office, organize or transport files, packages, or other office-related materials.\nAbility to read documents, use a computer, and perform data entry tasks.\nAbility to communicate clearly with management and coworkers, particularly in meetings or phone calls.\nAbility to operate standard office equipment such as computers, printers, phones, and copiers.\nAbility to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.\nNothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.\nWatts in it for you:\nPlease note that the followingbenefits apply only to permanent roles and do not apply to internship roles.\nCompetitive compensation based on your skills, qualifications and experience\nComprehensive medical and dental coverage, retirement benefits\nFamily building benefits, including paid maternity/paternity leave\n10 paid holidays and Paid Time Off\nContinued professional development opportunities and educational reimbursement\nAdditional perks such as fitness reimbursements and employee discount programs\nLearn more about our benefit offerings here: https://tapintowattsbenefits.com/\nHow we work:\nAt Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.\nAnd this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.\nWatts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. 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