{"id":3887488,"url":"https://alion.io/job/watts-water-technologies-sales-support-representative","title":"Sales Support Representative","company":{"id":1782835,"name":"Watts Water Technologies","domain":"watts.com","url":"https://alion.io/company/watts-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":24,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Menomonee Falls, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-06T20:07:21Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T15:12:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re Watts. Together, we’re reimagining the future of water.\nWe feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.\nWhat we do:\nFor 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.\nScope of Position\nAs a key member of the Customer Service team, this highly motivated individual will be responsible for managing customer inquiries, preparing accurate quotes, and supporting sales efforts. The role requires a strong technical aptitude, the ability to interpret product specifications and engineering drawings, and effective cross-functional collaboration to deliver competitive pricing and customer-focused solutions.\nThis position will also support and maintain new business opportunities through relationship management, and ongoing customer engagement. The successful candidate will work closely with internal teams to ensure a seamless customer experience while contributing to business growth objectives.\nThis position reports directly to the SSR Supervisor.\nThe role will initially be based onsite in Menomonee Falls, WI to support training and onboarding, with the opportunity to transition to a hybrid work arrangement upon successful completion of the onboarding period.\nPrimary Job Duties and Responsibilities\nPrepare and deliver accurate and timely customer quotations.\nReview and interpret customer specifications and drawings to ensure proposed products meet technical and commercial requirements.\nCollaborate with Product Management and other internal teams to determine appropriate product discounts, pricing strategies, and configurations.\nSupport the field sales team and Bradley Reps by providing product information, technical assistance and quoting support.\nBuild and maintain strong customer relationships to promote repeat business and customer satisfaction\nAssume responsibility for other projects and duties as assigned by Director of Customer Service or Company management.\nResponsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)\nRequired Qualifications\nAssociate degree in Sales/Business or equivalent related experience\n5+ years of applicable career experience\nAbility to read bid specifications and blueprints\nTechnical knowledge, installation experience or engineering skills\nStrong computer skills, including Microsoft Office Suite\nCRM experience\nUnderstanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.\nMust successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment drug testing as a condition of employment.\n\nPreferred Qualifications\nBachelor’s degree in Sales/Business or related field.\nManufacturing / building materials industry experience.\nCRM/Salesforce, Epicor, and Quotable experience preferred.\n2+ years in lead generation.\nGeneral Applicable Company Competencies\nCommitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.\nPunctuality and dependability.\nAbility to be flexible and adapt to changing work priorities and stressful conditions.\nAdherence to all personnel policies, procedures, and standards of process as implemented by Watts.\nMaintain productive and collaborative relationships with other Watts employees.\nAdherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.\nWorking Conditions:\nWhile performing the duties of this position, the employee will work primarily in an office environment. The role requires onsite work at our Menomonee Falls, WI location during the training and onboarding period. Once fully trained and established in the role, the employee will transition to a hybrid schedule of three days onsite, and two days remote per week.\nPhysical Requirements: Specific physical abilities required for this position include, but are not limited to:\nAbility to remain seated at a desk or workstation for extended periods.\nAbility to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.\nAbility to physically move around the office, organize or transport files, packages, or other office related materials.\nAbility to read documents, use a computer, and perform data entry tasks.\nAbility to communicate clearly with management and coworkers, particularly in meetings or phone calls.\nAbility to operate standard office equipment such as computers, printers, phones, and copiers.\nAbility to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.\nNothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.\n#LI (Hybrid)\nWatts in it for you:\nPlease note that the followingbenefits apply only to permanent roles and do not apply to internship roles.\nCompetitive compensation based on your skills, qualifications and experience\nComprehensive medical and dental coverage, retirement benefits\nFamily building benefits, including paid maternity/paternity leave\n10 paid holidays and Paid Time Off\nContinued professional development opportunities and educational reimbursement\nAdditional perks such as fitness reimbursements and employee discount programs\nLearn more about our benefit offerings here: https://tapintowattsbenefits.com/\nHow we work:\nAt Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.\nAnd this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.\nWatts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. 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