{"id":4262543,"url":"https://alion.io/job/wave-agent-admin-officer","title":"Agent Admin Officer","company":{"id":65,"name":"Wave","domain":"wave.com","url":"https://alion.io/company/wave","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Niamey, Niger"],"countries":["NE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Maps","optional":false}],"status":"live","first_seen_at":"2026-11-13T10:03:32Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T04:15:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our mission\nWe're making Africa the first cashless continent.\nIn 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason-the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\nWe're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\nOur goal is to make Africa the first cashless continent and that's where you come in...\nHow you'll help us achieve it\nWe’re looking for an Agent Admin Officer to support the Agent Operations team by performing administrative tasks. The ideal candidate must be highly organized, have a keen eye for detail, and manage multiple tasks efficiently. Reporting to the Agent Operations Admin Manager, you will manage the team's requests, track agents’ performance, and be in contact with them.\nIn this role, you'll; \nSupport the agent office and field operations teams from our head office in Niger. \nSupport agent team managers to ensure agents are recruited and managed as per internal policy and procedure. \nWork with other teams to track agent issues and client issues at agents, and make outbound calls to agents to collect data.\nBe responsible for requesting, dispatching, and tracking the usage of agent-related supplies.\nAssist with administrative duties related to agent network ops by supporting all projects in the department from the head office.\nMaintain agent contracts and ensure up-to-date information across systems and devices is well set up and functional.\nLiaise with field teams to dispatch all required stationery and merchandising material required and any other required supplies, tracking dispatched and available supplies and their use.\nTrack and compile information about agents gathered by field teams and make outbound calls to survey agents on various topics.\nSupport the field teams with their planning and liaise with other departments about field team planning.\nWork with field teams to recover Wave documents, equipment, devices, branding, and material following the process upon termination of an agent.\nProvide basic training on agent admin-related issues to the field teams.\nKey details\nLocation: You’ll work from our office in Niamey.\nWork authorization in Niger is required. \nContract type: 6 months fixed-term contract.\nOur salaries are competitive and calculated using a transparent formula.\nWe offer generous health insurance for yourself and your dependents.\nWe support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\nAirtime reimbursement.\nFree food and a beautiful office space.\nRequirements\nFluent in French, English and good command of local languages. \nCompleted university degree.\nExperience in an administrative position.\nNotions in logistics, supply management, shipments, and stock management. \nStrong computer skills, especially with Excel/Spreadsheets, and experience using Google Maps. \nYou might be a good fit if you\nAre exceptionally organized, able to independently follow through on tasks, and able to manage priorities effectively. \nAre detail-oriented and seek to achieve excellence in everything you do.\nCommunicate clearly and proactively. \nEnjoy teamwork, but also know how to work well independently.\nAre tech-savvy: comfortable navigating Excel and onboarding to new tools.\nHave experience supporting agents or retail networks in a back-office administrative position.\nAre experienced in field agent operations.\nOur team\nWe have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\nWe're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\nWe foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.\nWe raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\nWe are on Y Combinator's top companies by revenue.\nHow to apply\nFill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.\nWe review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\nWave is an equal-opportunity employer. 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