{"id":226370,"url":"https://alion.io/job/wave-agent-operations-regional-lead-2","title":"Agent Operations Regional Lead","company":{"id":65,"name":"Wave","domain":"wave.com","url":"https://alion.io/company/wave","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Freetown, Sierra Leone"],"countries":["SL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-11T17:14:08Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-29T13:18:33Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Our mission\nWe're making Africa the first cashless continent.\nIn 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason-the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\nWe're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\nOur goal is to make Africa the first cashless continent and that's where you come in...\nHow you'll help us achieve it\nWe're seeking an Agent Operations Regional Lead to join our team in Sierra. Reporting to the Agent Operations Lead, the role holder will oversee all Wave agent network acquisition and operations management for the assigned region by supervising all the activities of the agent openers and liaising with the respective agent admin teams to attain the set targets in the region. \nIn this role, you'll; \nCoordinate the Agent Openers to identify opportunity areas for new agent locations and to acquire required agents in accordance with the set agent selection criteria and guidelines.\nEnsure the Agent Openers recruit agents in compliance with legal and policy requirements, per the defined procedure, and that all agents in your region have executed valid contracts and are trained on their contents before they sign.\nEnsure all agents are trained and certified (all products and procedures). This includes Know Your Customer (KYC) and Anti-Money Laundering/Countering the Financing of Terrorism (AML/CTF) as per the defined agent training procedures and requirements. It also includes delivering supplies and coordinating outlet branding.\nCoordinate the monitoring of cash/e-value availability at agents, in liaison with Liquidity and Agent Quality Territory teams.\nManage teams to monitor agent vs. target performance through reports on emerging issues and assessments of the region's performance. \nCoordinate the Identification of Agents for Closure (as per internal procedure), recover Wave items and equipment, and ensure branding material is removed.\nBe the primary contact person for your region's agency network, acquiring & Wave products.\nExecute operational excellence, cost management, and compliance with internal policies and regulatory guidelines.\nChampion excellent customer service and implementation of quality service delivery standards.\nKey details\nLocation: Sierra Leone. Willingness to relocate to other regions if needed.\nWork authorization in Sierra Leone is required. \nThis is a permanent position. \nOur salaries are competitive and calculated using a transparent formula.\nWe offer generous health insurance for yourself and your dependents.\nWe support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.\nAirtime reimbursement.\nFree food and a beautiful office space.\nRequirements\nFluent in English, Krio and in any additional local language. .\n5+ years of relevant work experience specifically managing an agent network in Sierra Leone, including minimum 2 years of experience managing field-based teams. \nMust have worked and overseen agent network activities in the upcountry. \nYou might be a good fit if you\nCommunicate effectively and often, both in writing and in person, to the point of over-communication.\nAre detail-oriented and strive for excellence in everything you do.\nAre a self-starter and proactive about achieving ambitious targets.\nEnjoy owning projects - you're autonomous yet know when to escalate problems.\nI have built and led strong teams that achieved key results.\nAre intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\nAdjust quickly to changing priorities and conditions.\nThink about culture and process from the users' perspective.\nAre tech-savvy: comfortable navigating Excel and onboarding to new tools.\nAre honest. \nOur team\nWe have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\nWe're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\nWe foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.\nWe raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\nWe are on Y Combinator's top companies by revenue.\nHow to apply\nFill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.\nWe review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\nWave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":5602,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[{"name":"Sierra Leone","iso":"SL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Payment Processing & Gateways","Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-09-05T09:23:38Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.725,"p_room":0.36,"age_days":78,"expected_fill_days":51,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/wave-agent-operations-regional-lead-2","json_url":"https://alion.io/job/wave-agent-operations-regional-lead-2.json","meta":{"generated_at":"2026-10-29T15:03:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":65},"rest":"https://alion.io/mcp/rest/get_company?id=65"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwave-agent-operations-regional-lead-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwave-agent-operations-regional-lead-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwave-agent-operations-regional-lead-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wave-agent-operations-regional-lead-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwave-agent-operations-regional-lead-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":226370}},{"tool":"search_jobs","arguments":{"company":"wave.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":226370},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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