{"id":3761084,"url":"https://alion.io/job/wave-customer-support-representative-8","title":"Customer Support Representative","company":{"id":65,"name":"Wave","domain":"wave.com","url":"https://alion.io/company/wave","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Niamey, Niger"],"countries":["NE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T14:06:30Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T07:51:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our mission\nWe're making Africa the first cashless continent.\nIn 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason-the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\nWe're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\nOur goal is to make Africa the first cashless continent and that's where you come in...\nHow you'll help us achieve it\nDo you have experience working in customer service or a related field? Are you passionate about delivering excellent customer service? \nWe’re looking for a Customer Support Representative based in Niamey to join our global team and help us deliver the best possible experience to our customers. \nIn this role, you'll: \nServe as the primary point of contact for customers, providing them with world-class service and support\nBe responsible for handling customer inquiries and complaints and work closely with other departments to ensure that customer needs are being met \nHandle customer inquiries and complaints professionally and courteously, escalating issues as necessary\nMaintain up-to-date knowledge of Wave products\nUse active listening skills to understand customer needs and provide solutions that address those needs\nParticipate in team meetings and contribute to continuous improvement initiatives\nKey details\nLocation: Niamey, Niger\nContract Type: 6-month fixed-term contract\nRequirements\nFluency in French and Haoussa\n2+ years of experience in a comparable position (Call center, Customer Service)\nBeing able to work with flexible schedules\nYou might be a good fit if you\nDemonstrate tenacity and a willingness to go the distance to get something done\nA strong sense of responsibility and an excellent ability to take initiative\nAre comfortable defaulting to over-communication and overreaching when it comes to coordination\nAre excessively detail-oriented and seek to achieve excellence in everything you do\nAre client-oriented and have strong interpersonal skills\nAre a diplomatic speaker\nHave a teamwork spirit\nExperience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value\nOur team\nWe have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\nWe're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\nWe foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.\nWe raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\nWe are on Y Combinator's top companies by revenue.\nHow to apply\nFill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.\nWe review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\nWave is an equal-opportunity employer. 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