{"id":1087586,"url":"https://alion.io/job/wave-operations-training-regional-lead","title":"Operations Training Regional Lead","company":{"id":65,"name":"Wave","domain":"wave.com","url":"https://alion.io/company/wave","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kinshasa, Democratic Republic of the Congo"],"countries":["CD"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Slack","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-21T10:42:58Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-12T08:07:17Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Our mission\nWe're making Africa the first cashless continent.\nIn 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason-the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.\nWe're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.\nOur goal is to make Africa the first cashless continent and that's where you come in...\nHow you'll help us achieve it\nAs we launch in DRC, the Training Regional Lead will focus on strategic planning and rigorous supervision of all training activities. The role involves setting the foundation for the country's training objectives and ensuring high-quality support for the Agent Network. \nIn this role you'll;\nTraining needs assessments\nLead the regional operations team in identifying opportunities to improve the operational execution.\nDetermine training requirements by reviewing the training strategy defined by the country leads and reviewing results of agent trainer coaching; evaluating training effectiveness.\nTraining material translated into English, French\nLead the translation of training content. \nUtilize observations and data-driven insights to help improve training materials. \nAssist with training vocals and video recording. \nTraining planning and delivery\nExecute individual training sessions for the team, site and remote facilitation training activities, and lead training sessions when needed. \nPerform agent visits addressing the team’s action items.\nCoordinate and assist with the training and implementation of new rollouts regionally in liaison with regional and territory leads.\nTraining admin and evaluation\nManage and administer the training for assigned regions including monitoring the right slack channels, WhatsApp groups etc. to gather training requirements and gaps.\nEvaluate and report training program(s) effectiveness, and help implement changes as needed.\nGather feedback from trainees during and following training to determine instructional and content effectiveness in collaboration with your lead.\nQuality assurance and continuous improvement standards for the delivery of OKRs, E-Learning and key skills training targets per assigned staff can be achieved.\nPlan and execute the transition from the training of agents from face-to-face to digital.\nKey details\nLocation: Bandundu and Kongo Central and may travel to field locations.\nWork authorization in is required\nThis is a permanent position\nOur salaries are competitive and calculated using a transparent formula. \nWe offer generous health insurance for yourself and your dependents\nWe support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work\nAirtime reimbursement.\nFree food and a beautiful office space.\nRequirements\nFluent in French, English, and good command of local languages.\nAt least 5 years of relevant work experience, specifically managing training or an agent network\nIdeally, have prior work experience in a learning & development context, teaching and/or training admin experience in a corporate setting.\nEnjoy learning and can grasp a breadth of fields.\nAre proficient in group training, presentations and public speaking.\nCan analyze data to measure training ROI and identify operational gaps.\nHave experience in facilitating group learning events.\nComfortable working on the field and interacting regularly with agents face-to-face.\nHave built and led strong teams in achieving key results.\nAdjust quickly to changing priorities and conditions.\nAre tech-savvy: proficient in digital training tools including Google Sheets, Slack for content delivery and administration.\nYou might be a good fit if you\nPossess a Master’s degree or equivalent job experience in a related field.\nDisplay the ability to identify problems and suggest solutions under quality operating standards.\nHave excellent problem-solving and analytical skills.\nAre extremely organized and skilled in prioritizing multiple projects.\nAre self-disciplined, highly motivated and able to work independently.\nHave prior work experience in a learning & development context; teaching and/or training admin experience in a university, corporate, or government setting is a plus.\nEnjoy learning and can grasp a breadth of fields.\nAre proficient in group training, presentations and public speaking.\nCan analyze data at a basic level.\nHave experience in facilitating group learning events.\nComfortable working on the field and interacting regularly with agents face-to-face.\nEnjoy owning projects - you're autonomous yet know when to escalate problems.\nHave built and led strong teams in achieving key results.\nAre intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.\nAdjust quickly to changing priorities and conditions.\nThink about culture and process from the users' perspective.\nOur team\nWe have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.\nWe're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.\nWe foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.\nWe raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.\nWe are on Y Combinator's top companies by revenue.\nHow to apply\nFill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.\nWe review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.\nWave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":6668,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Money Transfer & Remittances"],"lifecycle":[{"event":"open","at":"2026-09-21T10:43:21Z"},{"event":"close","at":"2026-09-21T12:15:48Z"},{"event":"reopen","at":"2026-09-21T16:15:52Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.866,"p_room":0.75,"age_days":51,"expected_fill_days":53,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/wave-operations-training-regional-lead","json_url":"https://alion.io/job/wave-operations-training-regional-lead.json","meta":{"generated_at":"2026-11-12T12:52:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26632,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":65},"rest":"https://alion.io/mcp/rest/get_company?id=65"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fwave-operations-training-regional-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fwave-operations-training-regional-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fwave-operations-training-regional-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/wave-operations-training-regional-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fwave-operations-training-regional-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1087586}},{"tool":"search_jobs","arguments":{"company":"wave.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1087586},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}